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jenniferp56247351
Known Participant
February 12, 2025
Answered

Random folders with jumbled letters that appear on desktop

  • February 12, 2025
  • 1 reply
  • 774 views

When saving files in Illustrator I'm getting random folders with jumbled letters that appear on my desktop with ".aishm"  What is this and how can it be stopped?

 

Correct answer Anubhav M

Hello @jenniferp56247351,

Would you mind checking if you're saving to a removable/network drive or a cloud-synced folder using iCloud/Google Drive/etc? If yes, try saving your files to local directory and running Illustrator under Safe Mode (Windows / macOS) to see if it helps.

Also, try disabling the following settings in Illustrator and share your observations:


Looking forward to hearing from you.

 

Anubhav

1 reply

Anubhav MCommunity ManagerCorrect answer
Community Manager
February 12, 2025

Hello @jenniferp56247351,

Would you mind checking if you're saving to a removable/network drive or a cloud-synced folder using iCloud/Google Drive/etc? If yes, try saving your files to local directory and running Illustrator under Safe Mode (Windows / macOS) to see if it helps.

Also, try disabling the following settings in Illustrator and share your observations:


Looking forward to hearing from you.

 

Anubhav

jenniferp56247351
Known Participant
February 13, 2025

Thanks Anubhav,

Disabling the settings helped.

Jennifer