Skip to main content
jenniferp56247351
jenniferp56247351
Known Participant
February 12, 2025
Answered

Random folders with jumbled letters that appear on desktop

  • February 12, 2025
  • 1 reply
  • 774 views

When saving files in Illustrator I'm getting random folders with jumbled letters that appear on my desktop with ".aishm"  What is this and how can it be stopped?

 

    Correct answer Anubhav M

    Hello @jenniferp56247351,

    Would you mind checking if you're saving to a removable/network drive or a cloud-synced folder using iCloud/Google Drive/etc? If yes, try saving your files to local directory and running Illustrator under Safe Mode (Windows / macOS) to see if it helps.

    Also, try disabling the following settings in Illustrator and share your observations:


    Looking forward to hearing from you.

     

    Anubhav

    1 reply

    A
    Community Manager
    Anubhav MCommunity ManagerCorrect answer
    Community Manager
    February 12, 2025

    Hello @jenniferp56247351,

    Would you mind checking if you're saving to a removable/network drive or a cloud-synced folder using iCloud/Google Drive/etc? If yes, try saving your files to local directory and running Illustrator under Safe Mode (Windows / macOS) to see if it helps.

    Also, try disabling the following settings in Illustrator and share your observations:


    Looking forward to hearing from you.

     

    Anubhav

      jenniferp56247351
      jenniferp56247351Author
      Known Participant
      February 13, 2025

      Thanks Anubhav,

      Disabling the settings helped.

      Jennifer

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices