Creative Cloud issues and Unable to launch Illustrator Application not responding

[poodyglitz]

Me too. I also can't open Illustrator ("Application not responding").

[kglad]

@poodyglitz 

reset your illustrator preferences.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved and branched from cc desktop">

[Monika Gause]

Did you update it just recently?

So inthe order of doing least damage:

1. reboot the computer

2. uninstall any Adobe beta apps that you migt have

3. reset the preferences

4. uninstall, run the Adobe Cleaner tool and reinstall https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

If you have custom brushes or stuff, this is where to find it and pull out before resetting preferences or uninstalling: https://www.vektorgarten.de/illustrator-settings.html 

[Srishti Bali]

Hi @noahm90125240

I'm sorry to hear about the trouble you're experiencing. I'd like to confirm if the issue started after installing the latest release. If so, other users have reported a similar issue, and we have found that completely reinstalling the application helps resolve it. While our team is working on resolving this issue, could you please try the following steps and let us know your observations:

1. Close all Adobe applications.
2. Remove Illustrator using the Creative Cloud Cleaner Tool: https://adobe.ly/3LZDS68.
3. Reinstall Illustrator using the Creative Cloud Desktop application: https://adobe.ly/3LX80PC.
4. Relaunch Illustrator.

Thank you for your patience, and I hope this helps!

Regards,

Srishti