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Read-only error on Mac Monterey, Illustrator 2022

New Here ,
Nov 10, 2021 Nov 10, 2021

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Hi, Illustrator still gives me this error after I changed my preferences. After changing everything to Read & Write, I have to select the gear button, but I don't have it. Please see image attached.

 

Screenshot 2021-11-10 at 15.47.52.png

Illustrator file also doesn't show in the Application support folder. Although the rest of the Adobe Suite shows.

 

Will appreciate any help. Thanks

 

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Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

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Hi there,

 

Sorry about the trouble. Could you please share a few more details like:

  • Did you test the beta version of macOS Monterey before the official release?
  • Please confirm the exact version of Illustrator 2022 installed on your Mac device.
  • Are there any recent changes made to your system? For example, any antivirus, plugins, or web extensions installed recently.

 

Also, you may go to System Preferences > Security & Privacy > Privacy > Full Disk Access > Manually add Illustrator 2022.app and see if that helps.

Anshul_Saini_0-1636585098490.png

 

We'll be looking forward to your response.

 

Regards,

Anshul Saini

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New Here ,
Nov 29, 2021 Nov 29, 2021

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Hi,

 

Feedback on your questions above:

Q1: No

Q2: Adobe Illustrator 2022 version 26.0.1

Q3: No other recent changes made

 

We tried to add it manually like you suggested - but it did not make a difference.

 

Will appreciate any help - thank you!

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Adobe Employee ,
Dec 01, 2021 Dec 01, 2021

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Thanks for sharing the details and performing the steps. I would suggest you to uninstall the application using the CC Cleaner tool and reinstall it from the Creative Cloud Desktop app. Let me know how it goes.

 

Regards,

Anshul Saini

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