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Really urgent HELP needed for syncing files on 2 accounts TRIED EVERYTHING

Explorer ,
Sep 05, 2024 Sep 05, 2024

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For context, I have a personal adobe cloud account, with illustrator and photoshop installed. Now that I am in university and they have adobe clouds accounts for us, I cancelled my personal subscription and I can still access it until 14 september. The thing is that I want to sync the illustrator and photoshop files that I have in my personal account to this school account. How do I do so? 

It's really frustrating because when I log in to my university account, this is what it shows.Screenshot 2024-09-06 104806.png

Idk how to access illustrator and photoshop from this university account. I have tried clicking on view all apps and sevices > access your apps and services but all it does is bring me back to illustrator and photoshop on my personal account. 

Screenshot 2024-09-06 105325.png

All it does is bring me back to what is clearly my personal account. As you can see, the profile picture is different.

Screenshot 2024-09-06 105555.png

 

 

I am really at a loss of what to do and 14 september, the date that I lose access to my adobe cloud documents, is fast approaching. How to sync all my files to my university account and ensure that they are all editable?

TOPICS
Bug , How-to , Import and export , Sync and storage

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Explorer ,
Sep 05, 2024 Sep 05, 2024

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The other thing I've tried is going to Apps to Install. But, It leads me backto my personal account also.

Screenshot 2024-09-06 110121.png

So from here I went to the sidebar and clicked on apps

Screenshot 2024-09-06 110327.pngThen I clicked install.

Screenshot 2024-09-06 110426.pngBut then it just went and automatically opened up illustrator in my personal account, wth? I want to install on my university account...

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Explorer ,
Sep 05, 2024 Sep 05, 2024

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I even tgried sharing one of my files with this univesity account. So I went to files in my personal account, right clicked and chose Share, then shared it to the email address of my university account. IBut when I went to Files shared with me in my university account, the file is not there at all. I received it in the email, and when I clicked open all I can see it but I cannot edit it. NOTHING IS WORKING PLS SEND HELP

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Community Expert ,
Sep 06, 2024 Sep 06, 2024

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