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ericn242
ericn242
Participant
August 22, 2018
Answered

Receiving error 1394689636 Ai fixed math suite version 3

  • August 22, 2018
  • 3 replies
  • 4242 views

Having issues with illustrator version 22, and Graphtec 8600 plotter just over the last couple of days with i assume  newest upgrade and build. While loading Illustrator  i am receiving error Error: 1394689636, suite: AI Fixed Math Suite, version: 4!

We have uninstalled and reinstalled the Illustrator software with no luck at all. Currently receiving errors on a list of all these plugins and the best i can deduct with research is that illustrator has recently upgraded and the Sdk files that come packaged with it are newer than the plugins currently are.  Is that correct? And what should i do to correct this problem? we are a large company and need this plotter running so a quick solution would be awesome if possible

receiving errors on  loadup of

cutplot10

cutplot8

cutplotcc

cutplotcc

cutplotcc2014

cutplotcs

cutplotcs4

cuplotcs5

cutplotcs6

cutplotcs6

cutplotcs6

regmarkscc

regmarkscc2014

regmarkscs4

regmarkscs5

regmakrscs6

regmarkscs6

regmarksloader

regmarksv10

Hope that helps you diagnose it. please get back to us as soon as possible please.

Thank you

Eric

Information Services

This topic has been closed for replies.
Correct answer defaultr1bcq1w43diw

Hey Eric and others- hope you managed to solve the problem (it's 3 years on since the OP I realise..)
Working with a Graphtec machine, I have encountered (and fixed) this same problem with my client's Illustrator software- the problem is with the Cutting Master software, not Adobe- I will assume it is the same software for you- @vicf28694850 

Here's how to fix it-
1. Navigate to your plug-ins folder (e.g- C:\Program Files\Adobe\Adobe Illustrator [Version]\Plug-ins\"
2. Open the folder named "CutPlot2378"
3. Right click on the file named "CutPlot"*.ait and go to Properties...

4. In the "Target" field, go to the end of the link and replace the filename "CutPlot*.aip"
with this-

"SAAICutPlot2020.aip"
...The full field should now look something like "C:\Program Files (x86)\Graphtec\Cutting Master 4\Program(x64)\SAAICutPlot2020.aip" (The rest of the link might look different depending on your PC or Cutter, that's fine, it's just the last part that matters)
5. Press "OK"
6. Now for the next file named "RegMarks"*.ait, right click and go to Properties...
7. 4. In the "Target" field, go to the end of the link and replace the filename "RegMarks*.aip"
with this-
"SAAIRegMark2020.aip"

...The full field should now read something like "C:\Program Files (x86)\Graphtec\Cutting Master 4\Program(x64)\SAAIRegMark2020.aip"
8. Press OK.

Now you should be able to start Adobe Illustrator and your Cutting Master software should be working, please reply if not, I may be able to help.

Many thanks
Jim

3 replies

D
defaultr1bcq1w43diwCorrect answer
Participant
October 12, 2021

Hey Eric and others- hope you managed to solve the problem (it's 3 years on since the OP I realise..)
Working with a Graphtec machine, I have encountered (and fixed) this same problem with my client's Illustrator software- the problem is with the Cutting Master software, not Adobe- I will assume it is the same software for you- @vicf28694850 

Here's how to fix it-
1. Navigate to your plug-ins folder (e.g- C:\Program Files\Adobe\Adobe Illustrator [Version]\Plug-ins\"
2. Open the folder named "CutPlot2378"
3. Right click on the file named "CutPlot"*.ait and go to Properties...

4. In the "Target" field, go to the end of the link and replace the filename "CutPlot*.aip"
with this-

"SAAICutPlot2020.aip"
...The full field should now look something like "C:\Program Files (x86)\Graphtec\Cutting Master 4\Program(x64)\SAAICutPlot2020.aip" (The rest of the link might look different depending on your PC or Cutter, that's fine, it's just the last part that matters)
5. Press "OK"
6. Now for the next file named "RegMarks"*.ait, right click and go to Properties...
7. 4. In the "Target" field, go to the end of the link and replace the filename "RegMarks*.aip"
with this-
"SAAIRegMark2020.aip"

...The full field should now read something like "C:\Program Files (x86)\Graphtec\Cutting Master 4\Program(x64)\SAAIRegMark2020.aip"
8. Press OK.

Now you should be able to start Adobe Illustrator and your Cutting Master software should be working, please reply if not, I may be able to help.

Many thanks
Jim

    gratias18872115
    gratias18872115
    Participant
    October 21, 2021

    I have a mac and this is not working for me.  I too need to use cutting master 4.  Can you please tell me how I can make these reg changes with a mac?

    D
    defaultr1bcq1w43diw
    Participant
    October 27, 2021

    Hey, I'm not familiar enough with Mac OS to give you a clear walkthrough. Did you manage to follow all the steps to the end? If not, could you give more details as to where you got stuck?

    vicf28694850
    vicf28694850
    Participant
    January 7, 2021

    I had trouble updating to the latest version and had to uninstall and run a fresh installation. 
    I'm now receiving the same error. 

    I have a Roland GX24 cutter and a HP branded 64" Summa cutter.

    All of my cutting programs are working fine.

    Ai just refuses to start.

    Seeing that this post is 18 months old with no successful reply, I don't hold much hope of a fix. 

    Having said that,  any help/solution would be appreciated. 

      J
      jackiebell88
      Participant
      March 30, 2021

      Having the same issues with newly installed Cutting Master Plug-in and CC2021. 

      I am completely down now with regard to production. Is there anyone else to contact or consult regarding a fix?

       

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      August 24, 2018

      Did it work before you installed the Graphtec plotter?

      ericn242
      ericn242Author
      Participant
      August 27, 2018

      Yes it did

      On Mon, Aug 27, 2018, 2:20 PM srishtib8795206 <forums_noreply@adobe.com>

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