Recovering a Adobe Illustrator file when it nuked the recovery data folder?

Forum|Forum|2 years ago
May 16, 2023
2 replies
3426 views

Hi, recently Adobe Illustrator 27.5 crashed on me while I was working on a project. I went to the DataRecovery folder (C:\Users\username\AppData\Roaming\Adobe\Adobe Illustrator 27 Settings\en_US\x64\DataRecovery) but there was nothing in \x64\. What do I do? It also seemed to have just decided not to save my work to the cloud at all around 2 hours before the crash.

Bug

A

Antea259428938hdz

Participant

Please help me and recover this file.

Monika Gause

Community Expert

@Antea259428938hdz schrieb:

Please help me and recover this file.

I can't help you with your file.

Now is the time to come up with a backup strategy. Save your files often. Save different versions on different volumes so that when this happens you can just open another copy of the file and don't have to rely on the recovery file.

Recovery is not a backup.

Monika Gause

Community Expert

You were working on an AIC file?

Or on a file saved locally?

Or not saved at all?

If it was an AIC file, then please check in your Creative Cloud documents.

The recovery function is not a backup. And also: when your computer (or Illustrator) crashes while saving, then all the affected files are most probably toast.

You have to make backups. And save different version. There must not be only one file.

I

Issac LiuAuthor

Participant

Yeah, I was working on a AIC file. However, the version in the cloud doesn't have the work that's gone missing. I had autosave to the cloud on for every 5 minutes, so I was confused as to why it didn't autosave to the cloud.

Monika Gause

Community Expert

@Anshul_Saini can you please help here?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded