Recurring "Converting dragged items to EPS fortmat" Dialog Box

[Michael257424842imv]

Hello,

I'm having an issue with moving objects in Adobe Illustrator. Every time I go to grab and move any item, whether it be a shape, text, image, etc., there is a delay and a "Converting dragged items to EPS format" dialog box pops up briefly before I can move the object I am trying to move. See the attached images for a couple examples. I am running Illustrator v 27.9 up to date, and recently updated to MacOS Sonoma 14.0 on my machine (issues started subsequently after this OS upgrade). For comparison, these same issues are not occuring in Photoshop or InDesign, where moving objects occurs as normal without delay.

Thank you in advance for any suggestions or solutions!

[Michael257424842imv]

Some further testing on my part and scaling or rotating objects appear to work normally in Illustrator. Just draggin objects appears to be the issue.

[Monika Gause]

I don't think that Adobe has issued a statement yet that all aps are ready for Sonoma.

[sues1589563]

I'm experiencing the same thing. Totally annoying.

[Tyler225370740yxy]

I am also experiencing the same issue, but I am still on Mac Ventura OS, so I do not think this is an asolated issue with the Sonoma. 

[Monika Gause]

Exactly what are you dragging exactly where?

[Michael257424842imv]

An update on my end that I found out the issue for me only occurs when using Illustrator throw Mac's native screenshare application.  I work remotely on this machine and experience the issue through there and that's only when the issue occurs. When I've used the computer natively or had a coworker use it, Illustrator operates normally, so for me it is looking for like a screenshare issue and less of an Adobe issue.

[Monika Gause]

Thank you for the details.

[Emry32194006yg2b]

This is the same issue I'm having. And it's specifically ONLY the native screen share program that has this issue; I swap back and forth between remoting into my office Mac with my personal Macbook and a desktop PC. I originally wondered if it was an issue with how illustrator was dealing with virtual displays, but that doesn't seem to be the case-  I've tested remoted into my office computer using both computers at the same time- I can watch myself drag items perfectly fine on the Mac screenshare when I do so using Teamviewer or Splashtop, but if I try to do the same thing from my Macbook the pop up appears for a microsecond. (and I can see on both screens this occur.)

The majority of my office also uses Mac's native VNC- I'm the only one having issues, but I'm also the only one who's currently updated to Sonoma on both my office and personal Macbook. The one coworker that has updated their personal Mac to Sonoma, but not their in office Mac is not having these issues.

I've also tested using various mice, the trackpad, and tried all sorts of settings for both options to see if anything would help, but nope. I'll also add that I have absolutely no issue dragging items on illustrator on my personal Macbook itself (without remoting in.) Even using the exact same version of Illustrator- I've even tried multiple version of Illustrator. I am also able to use Teamviewer to drag items with no issue. It seems to be related ONLY to the native VNC on a Sonoma to Sonoma connection.

[AliBjert]

I have the same problem and it's only when I'm working remotely, using the Apple Screensharing app. When I'm in the office I don't have the problem. The issue is so bad that when I try to drag any placed images my computer glitches and goes to the sign in screen. I can't figure out if it's an Adobe or Apple issue. It's extremly annoying and time consuming. I like to work quickly and this completely hinders my efficiency. 

[operatore135756551fq89]

Same problem here, OSX Sonoma 14.3 even with the latest version of Illustrator 28. The issue arises only when using the native OSX VNC screen sharing. Simultaneously, the "Libraries" window occasionally pops up. I suspect it's some conflict with shared libraries; I've disabled them, but the problem persists. It's extremely annoying!

[Monika Gause]

In another thread someone found out that the screen sharing is causing it.

[Michael257424842imv]

Yup, I get the same issue going through the native VNC screenshare. My Libraries window will open when the issue first arises.

[janicec423]

Has anyone found a way to fix this? I've been dealing with it since updating to Sonoma too. It is ruining remote work for me. Is Apple the correct party to talk to or is Adobe the the best source to reach out to? 

[BTA-1138]

And this is still happening in Sequoia. Apple needs to fix this it seems. I would encourage everyone to go over to their community bug pages and report there, because I've been reporting this since upgrading to Sonoma and Apple doesn't seem to be paying attention to my lonely voice.

[operatore135756551fq89]

Anche io ho questo problema. Lavoro da casa con iMac27 [macOS High Sierra] collegato al MacStudio Sonoma 14.4 del Lavoro tramite Condivisione Schermo. Va tutto bene in tutte le applicazioni tranne quando sposto un oggetto su Adobe Illustrator 2024 [28.3]. Quando prendo un'oggetto e lo sposto si blocca e compare la finestra "Conversione degli elementi trascinati in formato EPS". Se l'oggetto che sposto è leggero si blocca per un secondo e poi riparte mentre se è un oggetto complesso di colpo fa il logout automatico e devo rientrare dentro al computer o mi si blocca la connessione. Abbiamo notato che quando si cerca di spostare un'oggetto si apre anche il pannello Librerie collegato al cloud. Per il momento tengo acceso anche AnyDesk solo per spostare gli oggetti piu pesanti e per sbloccare il computer.

Davis