Participant

Question

refund the charges deducted

Forum|Forum|2 years ago
February 26, 2024
1 reply
240 views

Please note that last year, on November 20, 2023, I canceled my Adobe plan, but you are still charging the monthly charges from my bank account. I need someone to explain, please. Two days ago, I canceled the second Adobe Illustrator plan. Hence, please look into this matter and refund the charges deducted since the cancellation.

How-to

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Community Expert

Community Expert

Have you contacted support? Did someone from Adobe tell you to ask for help with this on the forum?

The forum cannot help you with account & billing issues. If you haven't already, please use the contact options here:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Fatima1290Author

Participant

Thank you for your reply. I emailed them but have yet to get an answer. Did they have an email address, so I could write them directly?