Some of the repeatable ways Illustrator 28.0 crashes on macOS Sonoma 14.1.2:Crash on Keyboard Shortcuts dialogOpen IllustratorGo Edit > Keyboard Shortcuts… Grab the scroll bar and try to scroll downIllustrator stallsCrash on Contextual Task BarOpen Illustrator with an empty new documentDraw a simple rectangle and select it with a Selection Tool so that the Contextual Task Bar appearsSelect the More options menu (three dot menu)Select any of the commands from More options menu, all of which will immediately crash and quit Illustrator Fixes I've tried with no effect:Restart IllustratorRestart macOSReset preferencesClear Font CacheUninstall Illustrator with its preferences and reinstall the latest version of Illustrator

J

Juur

Known Participant

Question

Repeatable ways to crash Illustrator 28 on macOS Sonoma 14

Forum|Forum|2 years ago
December 11, 2023
2 replies
748 views

Some of the repeatable ways Illustrator 28.0 crashes on macOS Sonoma 14.1.2:

Crash on Keyboard Shortcuts dialog
- Open Illustrator
- Go Edit > Keyboard Shortcuts…
- Grab the scroll bar and try to scroll down
- Illustrator stalls
Crash on Contextual Task Bar
- Open Illustrator with an empty new document
- Draw a simple rectangle and select it with a Selection Tool so that the Contextual Task Bar appears
- Select the More options menu (three dot menu)
- Select any of the commands from More options menu, all of which will immediately crash and quit Illustrator

Fixes I've tried with no effect:

Restart Illustrator
Restart macOS
Reset preferences
Clear Font Cache
Uninstall Illustrator with its preferences and reinstall the latest version of Illustrator

Bug

This topic has been closed for replies.

G

Gnts

Participant

Same, but on Ventura. Very unreliable behavior. I'm on Ai 28.1

J

JuurAuthor

Known Participant

Yes, grabbing any scroll bars within the application still immediately crashes Illustrator.

J

JuurAuthor

Known Participant

Another way to stall Illustrator:

Open Illustrator with a new empty document
Go to Appearance panel and click on any color swach
Click on color swaches, grab a scroll bar or click on the contextual menu icon to completely hang Illustrator within a few seconds

What is happening with this version of Illustrator? Seems to be extremely buggy and fragile.

J

JuurAuthor

Known Participant

Today I updated the Illustrator to 28.1.

Crashing on Contextual Task Bar seems to be fixed.
Still crashing when attempting to use scroll bar on the Keyboard Shortcuts dialog box.
Still crashing when selecting fill or stroke colors within a few seconds, both in the Appearance panel as well as in the upper left hand corner.

Anshul_Saini

Community Manager

Hello @Juur,

Thank you for providing detailed information about the issue you're facing with Illustrator crashing. To assist you better, could you please share the crash report by following the instructions outlined in this HelpX article: Crash Next Steps? Please make sure to use the same email address associated with your community account when submitting the crash report so that we can track it at the backend.

Additionally, a screen recording of the issue and detailed system information would be valuable for further investigation. Please provide as much information as possible to help us identify the root cause of the problem.

Thank you for your cooperation, and we'll do our best to assist you in resolving this issue.

Best,

Anshul Saini

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