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Repeatable ways to crash Illustrator 28 on macOS Sonoma 14

Explorer ,
Dec 11, 2023 Dec 11, 2023

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Some of the repeatable ways Illustrator 28.0 crashes on macOS Sonoma 14.1.2:

  • Crash on Keyboard Shortcuts dialog
    • Open Illustrator
    • Go Edit > Keyboard Shortcuts… 
    • Grab the scroll bar and try to scroll down
    • Illustrator stalls
  • Crash on Contextual Task Bar
    • Open Illustrator with an empty new document
    • Draw a simple rectangle and select it with a Selection Tool so that the Contextual Task Bar appears
    • Select the More options menu (three dot menu)
    • Select any of the commands from More options menu, all of which will immediately crash and quit Illustrator

 

Fixes I've tried with no effect:

  • Restart Illustrator
  • Restart macOS
  • Reset preferences
  • Clear Font Cache
  • Uninstall Illustrator with its preferences and reinstall the latest version of Illustrator
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Explorer ,
Dec 11, 2023 Dec 11, 2023

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Another way to stall Illustrator:

  • Open Illustrator with a new empty document
  • Go to Appearance panel and click on any color swach
  • Click on color swaches, grab a scroll bar or click on the contextual menu icon to completely hang Illustrator within a few seconds

 

What is happening with this version of Illustrator? Seems to be extremely buggy and fragile.

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Explorer ,
Dec 12, 2023 Dec 12, 2023

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Today I updated the Illustrator to 28.1.

  • Crashing on Contextual Task Bar seems to be fixed.
  • Still crashing when attempting to use scroll bar on the Keyboard Shortcuts dialog box.
  • Still crashing when selecting fill or stroke colors within a few seconds, both in the Appearance panel as well as in the upper left hand corner.

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Adobe Employee ,
Dec 21, 2023 Dec 21, 2023

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Hello @Juur,

 

Thank you for providing detailed information about the issue you're facing with Illustrator crashing. To assist you better, could you please share the crash report by following the instructions outlined in this HelpX article: Crash Next Steps? Please make sure to use the same email address associated with your community account when submitting the crash report so that we can track it at the backend.

 

Additionally, a screen recording of the issue and detailed system information would be valuable for further investigation. Please provide as much information as possible to help us identify the root cause of the problem.

 

Thank you for your cooperation, and we'll do our best to assist you in resolving this issue.

 

Best,

Anshul Saini

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New Here ,
Jan 18, 2024 Jan 18, 2024

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Same, but on Ventura. Very unreliable behavior. I'm on Ai 28.1

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Explorer ,
Jan 19, 2024 Jan 19, 2024

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Yes, grabbing any scroll bars within the application still immediately crashes Illustrator.

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Adobe Employee ,
Jan 19, 2024 Jan 19, 2024

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Hello @Gnts,

 

I'm sorry to hear that you're experiencing crashes with Illustrator 28.1 on macOS Ventura. It seems like a persistent issue, and I appreciate your patience. To further assist you, could you please share the crash report following the instructions in this HelpX article: Crash Next Steps?

 

Ensure you use the same email address associated with your community account when submitting the crash report. Additionally, providing a screen recording of the issue and detailed system information would be helpful for our investigation.

 

Thank you for your cooperation, and we'll work towards finding a resolution for these crashes.

 

Best regards,

Anshul Saini

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