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Review Freigeben Illustrator mit mehreren Benutzern

Community Beginner ,
Apr 04, 2023 Apr 04, 2023

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Hallo Zusammen,

ich möchte gerne Reviews freigeben per Link. Die AI-Dateien werden auf unserem Server geöffnet und bearbeitet. Wenn ich eine Korrektur durchführe kann ich den Review aktualisieren. Wenn meine Kollegin das machen möchte, bekommt sie eine Fehlermeldung beim aktalisieren des Reviews. Was muss ich tun, damit meine Kollegin und ich Korrekturen durchfühen können und den gleichen Review aktualisieren! Den wir dann an dritte weiterleiten!

 

Danke für die Hilfe!

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Bug , Print and publish

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Mentor ,
Apr 04, 2023 Apr 04, 2023

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https://helpx.adobe.com/illustrator/using/share-documents-for-review.html

 

I'm not sure you can BOTH review the document at the same time - although I could be mistaken...

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Community Expert ,
Apr 04, 2023 Apr 04, 2023

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Wie lautet denn die Fehlermeldung? Und wie genau sind die Schritte?

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Community Beginner ,
Apr 05, 2023 Apr 05, 2023

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Hallo Monika,

also die Schritte sehen wie folgt aus:

1. Ich korrigiere die AI-Datei.

2. Ich gebe diese dann als Review frei. (Screenshot "Freigabe_Ich.png")

3. Kollege korrigiert im Anschluss die AI-Datei.

4. Kollege will den Review aktualisieren, es erscheint eine Fehlermeldung (Screenshot "Freigabe_Kollege.png")

 

Danke für die Unterstützung!

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Community Expert ,
Apr 05, 2023 Apr 05, 2023

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Illustrator hat beim Review kein Konzept für mehrere "Owner" der Datei. Zumindest keins, das durch Benutzer einstellbar wäre. Da es klappt, wenn Du die Korrekturen einpflegst, würde ich von einem Konflikt der Berechtigungen ausgehen.

 

@Anshul_Saini can you perhaps shed some light on this: file is shared for review by one person and then a different person cannot update the file.

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Community Beginner ,
Apr 05, 2023 Apr 05, 2023

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Hallo Monika,

das heißt ich könnte die Berechtigungen in der Admin Konsole anpassen?

Danke!

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Community Expert ,
Apr 05, 2023 Apr 05, 2023

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Wenn die auf einem lokalen Server liegen - vielleicht hilft es ja. Es könnte natürlich noch eine interne Illustrator-Verwaltung dazwischengreifen.

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Adobe Employee ,
Apr 17, 2023 Apr 17, 2023

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Hi @marcels65314566,

 

Sorry for the delayed response. Thanks, @Monika Gause , for tagging me. After converting & reviewing the whole conversation on this post, it seems like you are facing some issues while collaborating with your colleague on the same review link for the AI files.

 

Please be informed that Share for Review only allows one user to create and update the link for a document. In case of User A shares an AI file with User B, the latter will not be able to update the link, as the review is associated with User A only.

 

I suggest using a cloud document and updating it via the 'Invite to Edit' option under the File menu. This would allow both you and your colleague to work on the same document simultaneously and also update the review link without any errors.

 

Please let us know if you require any further assistance.

 

Best,

Anshul Saini

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Community Beginner ,
Oct 11, 2023 Oct 11, 2023

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Hallo, 

vor diesem Problem stehen wir auch. Es scheint noch keine Lösung dafürzu geben. Den Link kann nur der/ die Veröffentlicher:in aktualisieren.
Unser Problem ist aktuell, dass sich das Freigabefenster nicht öffnen lässt. Das Flyout bleibt schwarz wenn man auf "Freigeben" klickt. (Illu Version 28.0)

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Adobe Employee ,
Oct 12, 2023 Oct 12, 2023

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Hi @Patrick300817185otu,

 

I'm sorry to hear that you're facing this issue. To further investigate & troubleshoot the issue, please try the following steps:

  • Close Adobe Illustrator.
  • Reopen Adobe Illustrator.
  • Go to the "Share" option via the File menu instead of the flyout.
    Anshul_Saini_0-1697136532296.png

 

If this doesn't resolve the problem, we would appreciate it if you could share some more information with us:

  • Your system details, including the operating system version.
  • UXP logs from the following location:
    On Mac: /Users/<username>/Library/Logs/Adobe/Adobe Illustrator/28.0/Adobe Illustrator
    On Windows: C:\Users\<username>\AppData\Roaming\Adobe\Logs\Adobe Illustrator\28.0\Adobe Illustrator

 

This additional information will help us investigate the issue further and provide you with a solution. Thank you for your cooperation.

 

Best regards,
Anshul Saini

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Community Beginner ,
Oct 12, 2023 Oct 12, 2023

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Hi @Anshul_Saini ,

 

unfortunately this did not work as well, see the screenshot from where I opened the Share thing. The flyout stayed black. Please find the logfiles attached.

Thanks for your helpg

 

Best,

Patrick

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Adobe Employee ,
Oct 13, 2023 Oct 13, 2023

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Thanks for sharing the logs @Patrick300817185otu. Would you mind sharing your system specifications, like CPU, GPU, RAM, etc, including the OS version?

 

Thanks,

Anshul

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Community Beginner ,
Oct 13, 2023 Oct 13, 2023

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@Anshul_Saini ,

 

sure, WIN 11 Pro - 22H2

Let me know if you need more

Best,

Patrick

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Adobe Employee ,
Oct 13, 2023 Oct 13, 2023

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Thanks for the quick turnaround, @Patrick300817185otu. This seems like a similar issue, but it's a new one. I checked with the product team, and they want to know if the following folder is on your machine and if it has some content.
C:\Program Files\Common Files\Adobe\Microsoft\EdgeWebView

C:\Program Files (x86)\Common Files\Adobe\Microsoft\EdgeWebView

 

Thanks,

Anshul Saini

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Community Beginner ,
Oct 13, 2023 Oct 13, 2023

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You're welcome, see the screenshots attached. The second location has no folder Microsoft and EdgeWebView.

Best,

Patrick

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Adobe Employee ,
Oct 16, 2023 Oct 16, 2023

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Thank you, @Patrick300817185otu, for providing the screenshots. We are actively investigating the issue you've reported. Your information is valuable to us. We'll keep you updated on any developments, and if we require more details, we'll reach out to you.

 

Your patience is appreciated as we work to resolve this matter.

 

Best,

Anshul Saini

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