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jacobt49096233
New Participant
December 2, 2016
Answered

Right click menu doesn't appear where I click

  • December 2, 2016
  • 8 replies
  • 45296 views

Hi, wondering if anyone else has had this issue, but when I right click in Illustrator, the menu will appear off to the left instead of where I clicked. However, if I right click more towards the left of the screen, the menu will appear in the right spot. As I click farther and farther right, the menu will stay on the left side. Clicking on the far right of the window will make the menu appear in the center of the screen and it won't go any farther than that. Adobe support has taken control of my computer for a couple hours trying to fix the issue with no results. They've tried the issue in a new admin account, turning off GPU accelleration, turning it back on and toggling various gpu options, uninstalling avast, reinstalling AI, putting on 2015.3.1 instead, reinstalling 2017, trying the issue in safe mode, updating drivers for Nvidia, and deactivating the driver. Nothing they tried worked. I've had this issue since day one when I bought this computer in september and installed AI.

Here is what I am running Illustrator CC 2017 Windows 10 Dell XPS 15 9550 with 4k screen and Nvidia GTX960m and an Intel 530

      Correct answer Alex López

      Hi @DougRP2,

       

      Thanks for trying the steps. I've sent a DM. Please check.

       

      Regards,

      Anshul Saini 


      Used to work with "Application Bar" window view (Window/Application Bar) but then I switched to "Application Frame" and problem solved!  Right-click menu pops up in the right place.

      (Screenshot attached)


      Hope this help you out, guys.

       

      A. L. 

      8 replies

      Y
      youcef_8715
      New Participant
      June 18, 2025

      I am having the same issue. My right click does not work when hovering over layers or items in the layer tab. I have tried preferences fix, uninstalling illustrator and re-installing, swapping from application bar to frame vice versa... Nothing works.... How can such an expensive piece of software have such a stupid bug...

      Abhishek Rao
      Community Manager
      Abhishek RaoCommunity Manager
      Community Manager
      June 27, 2025

      Hi @youcef_8715,

       

      Thanks for reaching out, and I'm really sorry to hear you're running into this. I understand how frustrating it must be when a basic action like right-clicking isn't working properly.

      To help us investigate this further, could you please confirm the version of Illustrator you're currently using along with your operating system details? Also, let us know if this issue happens only in a specific file or across all files.

      If possible, it would be great if you could share a short screen recording showing the issue in action. That would really help us understand the behavior better and check it with the team.

       

      Looking forward to your update. 

      Abhishek

      J
      Jose29532006d34z
      New Participant
      June 1, 2023

      2023 and still the right click menue is stuck on the left bottom corner of my screen and doing the Appliancation frame thing is not working. Anybody? 
      Running MacOS VENTURA 13.4 on my 27-inch iMac

      D
      DougRP2
      Inspiring
      June 1, 2023

      The only solution I've found is to use the "Application Frame" (Window/Application Frame) and that somehow makes Illustrator know where your cursor is.

      J
      jacobr94805767
      New Participant
      July 20, 2022

      I had this issue as well. Drove me nuts!  When installing the latest version of illustrator I unchecked the box for maintaining all my settings/prefrences and it's back to popping up beside my arrow! Now I just have to go back and put my setting back the way I like them...

        A
        Alex López
        Inspiring
        January 18, 2022

        I'm still having this problem. I've just updated to the latest Monterey update (12.1) and the latest Illustrator (26.0.2). Anyone knows an alternative to fix this? It's really annoying.

        S
        Sander22724691elhx
        New Participant
        January 19, 2022

        Here also the problem, I have update the last update. I like to hear the answer to fix it. Thanks.

        Anshul_Saini
        Community Manager
        Anshul_SainiCommunity Manager
        Community Manager
        January 19, 2022

        Hi @Sander22724691elhx & @Alex López,

         

        Sorry to hear about this. If updating to macOS v12.1 & Illustrator v 26.0.2 didn't help, you may try the following steps and let us know which one helped you out:

        • Reset preferences manually
          - Close all Adobe applications.
          - Go to the following locations:
          (~/Library/Caches)
          (~/Library/Application Support/Adobe)
          (~/Library/Preferences)
          - Rename Adobe Illustrator, com.adobe. Illustrator and Adobe Illustrator 26 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 26 Settings.old
          - Launch Illustrator from the Creative Cloud Desktop app. 
        • Rename the CEP folder to CEP.old from the following location:
          (/Library/Application Support/Adobe)
        • If that doesn't help, rename the UXP folder to UXP.old from the following locations:
          (/Library/Application Support/Adobe)
          (~/Library/Application Support/Adobe)
        • If that doesn't help either, uninstall the application using the CC Cleaner tool and reinstall from the Creative Cloud Desktop app.

         

        Regards,

        Anshul Saini

          iberahims
          iberahims
          Inspiring
          July 22, 2021

          Hey, It's 2021, and I have the same problem. When I right clicked on AI, the menu would appear on the left side of the screen. Same problem also happened when I use dual monitor, the menu would appear on my laptop screen (which is the main screen).

           

          I'm using:

          - Macbook Pro 2020 M1

          - Illustrator 25.3.1

          - MacOS Monterey Beta 3

            Eric Smoldt Graphic Art
            Eric Smoldt Graphic Art
            New Participant
            September 20, 2021

            I'm having the same problem, too. 

            I'm using:

            - iMac Pro 2017

            - Illustrator 25.4.1

            - MaOS Monterey Beta 12.0

            - Memory 256 GB

              Anshul_Saini
              Community Manager
              Anshul_SainiCommunity Manager
              Community Manager
              September 21, 2021

              Hi @iberahims & @Eric Smoldt Graphic Art,

               

              Sorry to hear about the trouble you are facing. I would recommend you both to install macOS Big Sur. As Illustrator currently only supports macOS version 11 (Big Sur), 10.15 (Catalina), 10.14 (Mojave)(https://helpx.adobe.com/illustrator/system-requirements.html). Let us know how it goes.

              Will be looking forward to your response.

               

              Regards,

              Anshul Saini

              N
              Nikki_1
              New Participant
              January 17, 2017

              Yeah, having the same problem since the 2017 update while working on a 4K monitor.

              It's really annoying and reinstalling doesn't help fix it.

              It seems that when I set my preferences to Scale to higher supported scale factor, the right click goes wrong and there is an offset.

              When I set it to scale to lower supported scale factor it's all good.

              Seems like a scaling bug for 4K screens, just have to wait for Adobe to fix it

              J
              jacobt49096233Author
              New Participant
              December 5, 2016

              Anybody out there?

              J
              jacobt49096233Author
              New Participant
              December 2, 2016

              I tried setting the display to 1920x1080, and while the dimensions are all off the menu does behave properly. So maybe AI is not scaling properly on high DPI screens?

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