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msaina
msaina
Participating Frequently
May 11, 2017
Answered

right click to change ruler units is not working in illustrator 2017

  • May 11, 2017
  • 3 replies
  • 1395 views

We just upgraded my office of 15 designer. Some have this and other don't. We all run two monitors. I cannot change the units in my ruler with at right click, nor can I arrange with right click. Others can. Any suggestions?

Other forums complaints are similar but I see not real solution.

Thanks.

    This topic has been closed for replies.
    Correct answer Monika Gause

    I am guessing that you meant video cards? I did switch primary and secondary and it worked on one the secondary monitor (which became my primary) but not the other original primary. This is really wonky! Both monitors are exactly the same age and type.

    I will have to investigate how we are connecting our multiple monitors.


    Yes, video cards. Sorry for that typo.

    3 replies

    Me-too-Zee
    Me-too-Zee
    Participating Frequently
    August 3, 2022

    The Actual fix is to: FILES -> DOCUMENTS and change the units in there. Problem fixed!

      Me-too-Zee
      Me-too-Zee
      Participating Frequently
      August 3, 2022

      These answers are all rubbage, There is an override preset in Adobe blocking the Unit change. I still have not found the solution but changing your graphics card is ridiculous.

       

      Dave Creamer of IDEAS
      Community Expert
      Dave Creamer of IDEASCommunity Expert
      Community Expert
      August 3, 2022

      This thread you are replying to is over 5 years old. Things have changed. 

      David Creamer: Community Expert (ACI and ACE 1995-2023)
        Monika Gause
        Community Expert
        Monika GauseCommunity Expert
        Community Expert
        May 11, 2017

        CHeck mouse settings on the system.

        msaina
        msainaAuthor
        Participating Frequently
        May 11, 2017

        Nope. Not the problem.

        msaina
        msainaAuthor
        Participating Frequently
        May 19, 2017

        Thanks for your help in narrowing the problem. MS


        Update on this issue: My video card is top of the line.I changed cables. The problem persisted.  However, when I made sure that the frame was in the monitor completely and not overlapping the two screens, the function worked. I now right click ONLY as long as the application frame is one of the two monitors. It will not work if the frame is overlapping. This indicates a code issue. Hope Adobe reads these forums. BTW, Photoshop does something similar. When using multiple monitors, and the applications frame overlaps, the image inside the frame disappears.

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