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Konstantinos Gerakaris
Konstantinos Gerakaris
Participant
April 16, 2021
Answered

Roboto fonts (bold, medium, regular) although activated, don't get registered in Illustrator.

  • April 16, 2021
  • 3 replies
  • 5535 views

I've activated all Roboto families but when I open an Illustrator file that has Roboto fonts, I get the message that I need to activate them and the default (Myriad Pro) font is displayed. When I press the Activate button, they are not activated. Please refer to the attached images. Thank you in advance for your support.

    Correct answer Mike_Gondek10189183

    What exactly happens after you click activate, does it spin forever? Then in Adobe Cloud >> Preferences >> Services >> Turn on Adobe Fonts

     

    Restart your computer. especially since you are on windows to flush out any corruption, and make sure Adobe Creative Cloud app is up and running.

     

    https://helpx.adobe.com/fonts/user-guide.html/fonts/kb/troubleshoot-font-activation.ug.html

     

    3 replies

    Mike_Gondek10189183
    Community Expert
    Mike_Gondek10189183Community ExpertCorrect answer
    Community Expert
    April 16, 2021

    What exactly happens after you click activate, does it spin forever? Then in Adobe Cloud >> Preferences >> Services >> Turn on Adobe Fonts

     

    Restart your computer. especially since you are on windows to flush out any corruption, and make sure Adobe Creative Cloud app is up and running.

     

    https://helpx.adobe.com/fonts/user-guide.html/fonts/kb/troubleshoot-font-activation.ug.html

     

      Konstantinos Gerakaris
      Konstantinos GerakarisAuthor
      Participant
      April 19, 2021

      It was either the restart or something that changed automatically during the weekend. Everything seems to work fine now. Thank you all for your time.

      marliton
      Community Expert
      marlitonCommunity Expert
      Community Expert
      April 16, 2021

      Hi. Sometimes, the activation takes some minutes. Try closing and opening Illustrator and, as @Monika Gause said, log out and then log in at the Creative Cloud desktop app.

       

      Marlon Ceballos
        Monika Gause
        Community Expert
        Monika GauseCommunity Expert
        Community Expert
        April 16, 2021

        did you already log out and then in your Adobe ID?

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