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Blue2k
Participant
April 14, 2020
Answered

SAVE and EXPORT does not work in Illustrator 2020 (24.1.1) on Windows 10

  • April 14, 2020
  • 22 replies
  • 63449 views

Hello guys,

 

I have a very strange and annoying issue with the Illustrator. It just does not save anything, it does not show any errors, or any pop-ups. I try Save, Save as, Export... nothing..., Save as Copy also does not save anything... Export does not work.. When try "Close" it asks if I want to save the file than I click on Yes... and nothing happens either, nor save nor the illlustrator closes.
I tried to uninstall and reinstall, did all the updates in Creative Cloud, logged out and logged in, restarted computer several times. Nothing changes.

The weirdest thing is that it does not even show an error message, than it would be easier to inderstand what happens.

Here is a short video I recorded directly with my phone:

 


I use Adobe Illustrator 2020 (24.1.1) (64bit) on Windows 10 Pro (Version 1909)

 

Any ideas? 

Thank you!

 

 

{Renamed by MOD}

    Correct answer Hudson LEE

    The open new page, save new page as blank. This worked for me; for now. The SAVE AS, NOT RESPONDING bug no more. Working fine now. Thanks, life-saver. 

    22 replies

    Show previous replies
    L
    LauraA_Guiza
    Participant
    June 29, 2020

    THE EXACT SAME THING is happening to me right now, on a Mac Book Pro.
    I don't know what to do to save all my work, it just doesn't do anything and won't let me save, export, NOTHING!. 
    I have the 2020 version and made an update yesterday, I guess it has m¡something to do with it?

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      June 29, 2020

      Please tell us your system.

      Are those new files? Old files? Only specific files?

      What's in the files? Text?

      Does this only happens when saving/exporting?

      Can you tell us step by step what happens? Exactly when is the crash?

      Ashutosh_Mishra
      Ashutosh_Mishra
      Inspiring
      April 14, 2020

      Hi there,

       

      Sorry to hear about your experience. I see you have already tried basic troubleshooting yourself. Please try resetting the Adobe Illustrator preferences once. Please follow the steps below:

      • Close all Adobe applications. 
      • Go to Location C:\Users\user\AppData\Roaming\Adobe 
      • Rename "Adobe Illustrator" and "Adobe Illustrator 24 Settings" folders to "Adobe Illustrator.old" and "Adobe Illustrator 24 Settings.old" 
      • Launch Illustrator from the Creative Cloud. 

       

      **Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings. 

       

      Let us know if it helps you out.

       

      Regards,

      Ashutosh

      B
      Blue2kAuthor
      Participant
      April 14, 2020

      Hi Ashutosh,

       

      Thanks for the suggestion. I just did everything as you said but the result was the same.

      I just noticed that if i create new file - everything works. But if i open already created file to edit - it does not. 😞

      Greetings,
      Boris

        Srishti Bali
        Community Manager
        Srishti BaliCommunity Manager
        Community Manager
        April 25, 2020

        Hi there,

         

        Thanks for sharing the details. Could you please try these steps and share your observations:

        • Try booting the system into Safe Mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the Illustrator. 

         

         

        • If nothing helps, then we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help on a live session that way

         

         

        Regards,

        Srishti

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