Participant

Answered

SAVE and EXPORT does not work in Illustrator 2020 (24.1.1) on Windows 10

Forum|Forum|5 years ago
April 14, 2020
22 replies
63454 views

Hello guys,

I have a very strange and annoying issue with the Illustrator. It just does not save anything, it does not show any errors, or any pop-ups. I try Save, Save as, Export... nothing..., Save as Copy also does not save anything... Export does not work.. When try "Close" it asks if I want to save the file than I click on Yes... and nothing happens either, nor save nor the illlustrator closes.
I tried to uninstall and reinstall, did all the updates in Creative Cloud, logged out and logged in, restarted computer several times. Nothing changes.

The weirdest thing is that it does not even show an error message, than it would be easier to inderstand what happens.

Here is a short video I recorded directly with my phone:

I use Adobe Illustrator 2020 (24.1.1) (64bit) on Windows 10 Pro (Version 1909)

Any ideas?

Thank you!

{Renamed by MOD}

Correct answer Hudson LEE

The open new page, save new page as blank. This worked for me; for now. The SAVE AS, NOT RESPONDING bug no more. Working fine now. Thanks, life-saver.

K

K129273495

Participant

I'm having this same issue (not for the first time!) and it's driving me nuts. I'm using Illustrator 28.2, am on a MacBook pro with iOS 14.2.1.

My Illustrator is updated, I've made sure the one plug-in I have installed is updated, I've cleared caches within my font manager. I've restarted my computer several times. And still, every time I try to export artboards (I've tried "export for screens" and "export as", and also tried exporting as jpgs vs. pngs) I get a bunch of named exported files that are empty.

Anshul_Saini

Community Manager

Hello @K129273495,

I understand how frustrating it can be to encounter issues with exporting artboards in Illustrator, especially when you've tried several troubleshooting steps without success. Let's work together to resolve this.

Here are a few additional steps you can try:

1. Disable or uninstall any plugins you have installed in Illustrator. Sometimes, plugins can conflict with the export process and cause unexpected behavior.

2. Ensure that both Illustrator and your macOS are updated to the latest versions.

3. Consider resetting Illustrator preferences to default settings. Corrupted preferences can sometimes cause issues with exporting.

If the problem persists, I recommend sharing a screen recording that captures the entire process, from attempting to export the artboards to opening the empty exported files in Finder. This will help us better understand the issue and provide targeted assistance.

By following these steps and providing more information through the screen recording, we can work towards resolving the issue and getting your export functionality back on track.

If you have any questions or need further assistance, please don't hesitate to ask. We're here to help!

Best regards,

Anshul Saini

K

K129273495

Participant

Thank you for your response! If I encounter this issue again, I'll make sure to screen record..

D

Dear Kathryn

Participant

I'm now having this problem with the 2024 update...I can't even Save As to save it to the cloud. If I close out, all of the work I've done thus far will be lost...why is this still happening after 4 years of the original problem occuring?!

Anubhav M

Community Manager

Hello @Dear Kathryn,

Sorry to hear about this experience. I hope the problem is resolved by now. If not, would you mind trying to copy everything from the current document to a new one and then trying to save it to check if it helps?

Looking forward to hearing from you.

Thanks,

Anubhav

L

Lausac

Participant

Hi, its September 2023 - Windows 10 and illustrator has just been updated and I couldn't export or Save as, anything from illustrator.

No error message, just nothing. I went into Acrobat opened up the original PDF file and went to save it again, immedietely Acrobat showed an error message saying the filename was too long. I tried doing the same thing with many other pdf files that were perfect before the updates, but now all of a sudden the file names were too long. I went back into illustrator tried exporting the file again, but this time made the file name just 35 characters long and everything worked perfectly. I literally have thousands of files that are more than 35 characters long, so I'm hoping Adobe can fix the problem soon.

A

Ajay258579043w6d

Participant

Try Save as Template, it worked for me

H

Hudson LEECorrect answer

Participant

The open new page, save new page as blank. This worked for me; for now. The SAVE AS, NOT RESPONDING bug no more. Working fine now. Thanks, life-saver.

Andy Snitker

Participant

I was just having this same issue and it was because my file name was too long. Shortening my filenamed fixed this issue.

H

Henrry227896975xeu

Participant

SOLVED!!!

Hello everyone. After almost pulling my hair out trying to resolve this issue I found a solution that worked for me. Hopefully it will work for you too.

I am operating out of an M1 Mac Mini. What finally worked was simply updating my system. Go to the apple logo on the top left corner of your screen / system preferences / software update. Check for any available updates. Close all of your programs, update your computer, let it restart, and done. I am now on MacOS 12.1 Monterey and illustrator is finally saving and exporting as normal.

ALSO, HOW TO NOT LOSE YOUR WORK!!!

I had been dealing with this issue for two days. One way I was able to save my work and not lose it was to save it to the Adobe Cloud. Saving to the computer option wasn't working, but saving to adobe cloud worked and allowed me to preserve all of my hard work while I tried to find a solution.

Good luck!

L

lucia_pizarro

Participant

What happens to me is teh files save just fine, but it takes ages to export to svg or png otherwise extremely simple graphics such as icons. Like 15 minutes for five icons over 500bytes each!
I have installed several different updates from Adobe Illustrator 2020 (24.1.1) with which the issues started and up to 2021 (25.0.1).

I rather not update further, my computer (Windows) strains enough as it is.

It worked just fine and I don't know why the issues started. I can't go back to Adobe Illustrator 2019 because it's not possible anymore.
I have tried several of the fixes suggested, like uninstalling and installing again, renaming preferences folder, restarting, opening illustrator as administrator. All this is taking a lot of time and trial and error fixes that do not fix anything.
I think someone from Adobe should really take the time to list a sequence of actions to do to fix this bug and in what order. Some of them seem a bit... Also there's not a single answer in this thread that says the bug has been fixed in release "x". I have checked the list of bug fixes in the different releases and it does not say the "save and export" bug has been fixed at all!(https://helpx.adobe.com/in/illustrator/kb/fixed-issues.html)

C

Chan5FDE

Inspiring

I'm having the issue with the save or save as and export dialogues not coming up. I can force quit and I still cant save (etc) the recovered file either.

How has this issue been going on for so long, yet we're paying MONTHLY for this program, and nothing gets fixed?

I don't get it.

I upgraded for an easier and smoother flow, otherwise CS6 was truly fine with me. Now I'm paying monthly, which I hugely dislike because I dont see monthly new-ness from Adobe (so I pay monthly for something I'll never actually 'own') and then there's no support. Save is VITAL function!

Adobe CC 2021 (v 25?) MacOs 10.15.7

R

rhworks

Participant

Feels like this goes further than just Save or Export, seems anytime Illustrator tries to access an OS level dialog it just ... doesn't. Relink a linked placed file, Replace placed file, Place file all fail to hit an OS dialog, just a brief beachball then nothing.

R

rhworks

Participant

Keep forgetting to put system info in (also no Edit capability for forum posts a bit of a drag):

Macbook Pro 16 inch 2019, 10.15.7 Catalina

Creative Cloud and Illustrator are up-to-date.

I have access to an older machine on a previous system (Macbook Pro 15 inch 2016, 10.14.6 Mojave) and it appears to run Illustrator normally. Fortunate that I have that as a workaround, but without it Illustrator would be pretty useless.

T

Thao5FAE

Participant

I am having an issue similar to this issue and have tried many of the fixes in this thread. I am on version Adobe Illustrator 2020 24.2.1. At first I was not getting a dialog at all, but that issue has been addressed in another support thread. Now what is happening over the past few months is I can Open, Save As, Save a Copy, etc. but Save does not do anything. I still have the * asterisk indicating that my changes have not been saved and my file is not showing an updated modified date. I've been working around this by Saving As or Saving a Copy every time, but I would really like for Save to work.

HP ZBook Studio G3, Windows 10 Enterprise

Monika Gause

Community Expert

I am having an issue similar to this issue and have tried many of the fixes in this thread. I am on version Adobe Illustrator 2020 24.2.1. At first I was not getting a dialog at all, but that issue has been addressed in another support thread. Now what is happening over the past few months is I can Open, Save As, Save a Copy, etc. but Save does not do anything. I still have the * asterisk indicating that my changes have not been saved and my file is not showing an updated modified date. I've been working around this by Saving As or Saving a Copy every time, but I would really like for Save to work.

HP ZBook Studio G3, Windows 10 Enterprise

By @Thao5FAE

Try and disable "Save in background" in the preferences.

T

Thao5FAE

Participant

I have disabled this setting, and Illustrator is still not saving.

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