Save and Save As dialogs contain no information

New Here ,
Sep 02, 2022 Sep 02, 2022

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Browser & Device type: 

Windows 10 ver 19044.1889 

Illustrator CC 26.5 64 bit

Issue

Save and Save as Dialogs do not contain any information or functionality.
Steps to reproduce:

  1. ...Create a New document or Open an existing document.
  2. ... Use CTRL+S, File > Save or File > Save As
  3. ... The following dialog box will appear:Save Dialog.png

 

Expected result

An ability to specify Save settings, locations and file name.
Actual result

Very little of use

 

Thank you bug team for taking the time to review my report, any help would be greatly appreciated!

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Community Expert ,
Sep 03, 2022 Sep 03, 2022

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Moving thread to the Illustrator forum from Using the Community

 

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Community Expert ,
Sep 03, 2022 Sep 03, 2022

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Can you try and reboot the computer?

If that does not work, reset the preferences. This will erase all your settings. https://helpx.adobe.com/illustrator/using/setting-preferences.html

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New Here ,
Sep 06, 2022 Sep 06, 2022

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Restarting the computer is not the issue, it happens at every usage on every login and fresh boot. Also, Illustrator has no front screen on loading.

 

Resetting my preferences as per your link has not changed the fault in any way

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Community Expert ,
Sep 06, 2022 Sep 06, 2022

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Please contact Customer Care. They can login to your system to check this out: https://helpx.adobe.com/contact.html

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