Skip to main content
shannons5998661
shannons5998661
Participant
September 7, 2022
Answered

Save Dialog Box isn't opening

  • September 7, 2022
  • 1 reply
  • 460 views

Occassionally the Save dialog box will not open.  I cannot save my files at all when this happens. The only workaround is to close Illustrator and reopen it. However, doing this loses whatever work I was working on.  I am using version 26.3.1.

This topic has been closed for replies.
Correct answer Anubhav M

Hello shannons5998661,

 

Sorry to hear about this experience. I would request you try the following steps and share your observations:

• Close all Adobe applications

• Rename the UXP folder to UXP.old from the following locations:
  /Library/Application Support/Adobe/UXP
  ~/Library/Application Support/Adobe/UXP
 

• Relaunch Creative Cloud and Illustrator

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

 

Looking forward to your response.

 

Thanks,

Anubhav

1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
September 7, 2022

Did you already reboot and reset the preferences?

 

Which system is it?

shannons5998661
shannons5998661Author
Participant
September 7, 2022

Yes I restarted Illustrator and just did a quick update as well.  Now its up to most current version. But the updates do not seem to solve this problem.  My operating system is macOS Monterey Version 12.4.

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
September 7, 2022

Hello shannons5998661,

 

Sorry to hear about this experience. I would request you try the following steps and share your observations:

• Close all Adobe applications

• Rename the UXP folder to UXP.old from the following locations:
  /Library/Application Support/Adobe/UXP
  ~/Library/Application Support/Adobe/UXP
 

• Relaunch Creative Cloud and Illustrator

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

 

Looking forward to your response.

 

Thanks,

Anubhav

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices