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Lisa_MM
Participant
August 10, 2020
Answered

Save for Web grayed out as an option

  • August 10, 2020
  • 3 replies
  • 10395 views

Hello!

I'm working in Illustrator (24.2.3) and for some reason on a document I'm working on, the save for web option is grayed out and unusable, but works just fine in any other file. Any idea on a fix for this?


Thank you!

Correct answer Sean5C51

Okay, I figured out why Save For Web was greyed out. Apparently I had set up a Large Canvas document and upon further research, I found some documentation indicating that some export options are not possible from Large Canvas files. 

It would be nice if there was the ability to change this option AFTER a file has been created. Since it's not an option, I had to create new documents with the Standard Cavas size, then copy and paste artboards from this file to the new ones that do allow Save For Web. Hope this helps others who stumble upon this issue. 

3 replies

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Sean5C51
Inspiring
January 25, 2023

I too am suddenly now experiencing this same issue. And it suddenly occurred while I was working in a file in which I had been Saving for Web just moments before. 

Also, I did just update my Mac OS to latest version (Ventura 13.2) to see if that would fix it but alas it did not. And I did try with another ai file and it did allow Save for Web. Not sure why is suddenly stopped working in this one particular file. 

. 

S
Sean5C51Correct answer
Inspiring
January 25, 2023

Okay, I figured out why Save For Web was greyed out. Apparently I had set up a Large Canvas document and upon further research, I found some documentation indicating that some export options are not possible from Large Canvas files. 

It would be nice if there was the ability to change this option AFTER a file has been created. Since it's not an option, I had to create new documents with the Standard Cavas size, then copy and paste artboards from this file to the new ones that do allow Save For Web. Hope this helps others who stumble upon this issue. 

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    January 27, 2023

    Hi @Sean5C51,

     

    Thanks for reaching out and sharing the solution to your problem. It will definitely help someone else in the future.

    Save for Web is a legacy option and is not actively updated by the engineers. However, you can share your feedback with them on our UserVoice here (https://illustrator.uservoice.com/).

     

    Thanks,

    Anshul Saini

    huffenreuter
    huffenreuter
    Participant
    September 12, 2021

    And did you find out what it was? I seem to have the same problem

    Ton Frederiks
    Community Expert
    Ton FrederiksCommunity Expert
    Community Expert
    October 1, 2021

    If I look at the lower left corner of the picture I see a zoom percentage of 2,12% which indicates that the artboard is very large and probable exceeds the limit of the pixel size that Save For Web can handle.

      K
      kharkins1
      Participating Frequently
      August 16, 2023

      It could also be caused by working in a Large Canvas Document.

      As far as I can tell, Save for Web is not available in Large Canvas documents (docs larger than 227 inch)


      I am having this problem too. I am creating an image to post on LinkedIn 1200x628... doesn't seem that large... but the Save for Web is greyed out. Please help!

       

        Kurt Gold
        Community Expert
        Kurt GoldCommunity Expert
        Community Expert
        August 10, 2020

        Can you share this .ai file?

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