• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Save for Web grayed out as an option

New Here ,
Aug 10, 2020 Aug 10, 2020

Copy link to clipboard

Copied

Hello!

I'm working in Illustrator (24.2.3) and for some reason on a document I'm working on, the save for web option is grayed out and unusable, but works just fine in any other file. Any idea on a fix for this?

20200810_105608.jpg


Thank you!

TOPICS
Bug , Import and export , Tools

Views

607

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 10, 2020 Aug 10, 2020

Copy link to clipboard

Copied

Can you share this .ai file?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 12, 2021 Sep 12, 2021

Copy link to clipboard

Copied

And did you find out what it was? I seem to have the same problem

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 01, 2021 Oct 01, 2021

Copy link to clipboard

Copied

Hi there,

 

Sorry about the trouble and delayed response. I hope the issue is resolved by now. If not, I would request you to please share a few more details like:

  • OS and version of Illustrtaor
  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • Where are you saving the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
  • Does resetting Illustrator Preferences ( https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
    Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 01, 2021 Oct 01, 2021

Copy link to clipboard

Copied

If I look at the lower left corner of the picture I see a zoom percentage of 2,12% which indicates that the artboard is very large and probable exceeds the limit of the pixel size that Save For Web can handle.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 25, 2022 Oct 25, 2022

Copy link to clipboard

Copied

LATEST

It could also be caused by working in a Large Canvas Document.

As far as I can tell, Save for Web is not available in Large Canvas documents (docs larger than 227 inch)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines