Save for Web is not working

[CherLynnC]

I already try to created a new document but it still be the same.

[John Mensinger]

Please post more details as to the exact sequence of actions you're attempting.

What's on your artboard? Is there a selection active?

[CherLynnC]

How I can check that there are Active or not? Could you please told me how.

Thanks,

[italosan]

Hi, in addition to what John Mensinger has already asked, does this problem also occur with other files?

[CherLynnC]

Yes, also happened to another files. But for a previous files can still be used without problem.

[Anubhav M]

Hello @CherLynnC,

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.

Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

Thanks,
Anubhav

[CherLynnC]

Hi, Anubhav

Thank you for your help!

I already do the step that you've shared, I try to created a new file and it's fixed but for the previous files it still not working. And one of my files that have so may Artboards, I do not want to copy and paste to a new file because it's too many vector. Could you please give me any solution for this situation?

Best,

Cherlynn

[Anubhav M]

Hello @CherLynnC,

Thanks for getting back and sorry for the late response. Would you mind sharing the download link to one of the files here or via DM so we can check it on our end?

Looking forward to your response.

Regards.