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June 27, 2018
Answered

Save for Web (legacy)

  • June 27, 2018
  • 13 replies
  • 9010 views

I am experiencing pixelation issues when saving for web.  I have tried both Adobe Illustrator CC and well as Photoshop CC.  The files look crystal clear in my workspace.  As soon as I save the file and open the design is completely pixelated.  Obviously an Adobe Illustrator file should never appear pixelated, so I'm not sure what's going on.

I just spoke with Adobe support and the same issue is happening when they try to repeat it.  The person I spoke with wasn't helpful...I was told, save it another way and don't use Save for Web.  This is the workflow option I use daily and have never had an issue prior. 

Any suggestions as to a fix would be appreciated.  The person I spoke with on the phone indicated that they didn't plan on assisting in fixing the problem.  I'm quite frustrated to say the least.

    This topic has been closed for replies.
    Correct answer Monika Gause
    @Gullu31122002zq2k  schrieb:

    File> Export> Export As> PNG

    In this way the file dimension is change after saved file ....why?

     

     

    That usually happens when you export at a different resolution than 72 ppi. If you want to preserve pixel dimensions, export at 72 ppi.

    13 replies

    Show previous replies
    manal shanableh
    manal shanableh
    Legend
    June 27, 2018

    Another way also, i usually like to use, you can try File> Export> Export As> PNG

    G
    Gullu31122002zq2k
    Participant
    June 1, 2024

    File> Export> Export As> PNG

    In this way the file dimension is change after saved file ....why?

     

    Monika Gause
    Community Expert
    Monika GauseCommunity ExpertCorrect answer
    Community Expert
    June 1, 2024
    @Gullu31122002zq2k  schrieb:

    File> Export> Export As> PNG

    In this way the file dimension is change after saved file ....why?

     

     

    That usually happens when you export at a different resolution than 72 ppi. If you want to preserve pixel dimensions, export at 72 ppi.

    Bill Silbert
    Community Expert
    Bill SilbertCommunity Expert
    Community Expert
    June 27, 2018

    If you are saving the files as a web format such as a jpeg or png then they are no longer vector art and will appear pixelated when enlarged from their original size. Are you seeing the pixelization when you enlarge the files or when they are viewed at the original size? Could you post a screen shot of the problem?

      manal shanableh
      manal shanableh
      Legend
      June 27, 2018

      you can try the quality to be 100% for example

      and increase the percent for image size.

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