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Participant
March 13, 2022
Question

save problem

  • March 13, 2022
  • 3 replies
  • 202 views

Hello,

 

When you save a work in the illustrator, a strange shortcut appears in the package file and my work is not saved.

 

what is the problem

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3 replies

Anshul_Saini
Community Manager
Community Manager
April 5, 2022

Hi @Akalin,

 

We are glad to inform you that this issue has been fixed in the latest Illustrator update, v26.2.1, released yesterday. I would request you to turn on the "Save in background" setting after updating Illustrator and let us know how it goes.

 

Regards,

Anshul Saini

Anshul_Saini
Community Manager
Community Manager
March 18, 2022

Hi @Akalin,

 

We are sorry for the trouble. The product team is aware of the issue, and they are currently working on a fix. I would request you to please be patient & stay tuned for updates. In the meantime, please use the workaround suggested by @Monika Gause. I hope it helps!

 

Regards,

Anshul Saini

Monika Gause
Community Expert
Community Expert
March 13, 2022

Probably turning off "Save in background" in the Illustrator preferences can solve it.