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Explorer ,
Aug 05, 2022 Aug 05, 2022

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Hello. Since the last update, whenever I save an .ai file, the window that appears (see the attachment) always appears more to the left, without me changing its position.

 

It usually appears central, I didn't change any settings, I just updated.

Can you please help?

 

Thank you so much!

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Bug , Performance , Tools

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Community Expert ,
Aug 05, 2022 Aug 05, 2022

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Hi. Have you tried resetting the preferences?

 

Marlon Ceballos.

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Explorer ,
Aug 06, 2022 Aug 06, 2022

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thank you so much @marliton 

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Explorer ,
Aug 25, 2022 Aug 25, 2022

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@Anubhav Majumder and @marliton I think the problem is not resolved. This time I made a video to explain better.

You can see that the save window moves to the left as I save the file.

I already reset the preferences. I reinstalled illustrator and the problem persists.

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Adobe Employee ,
Aug 30, 2022 Aug 30, 2022

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Hello @mribeirotiago,

 

Thanks for sharing the screen recording. I would request you share some more information like:

 

  • The exact version of Illustrator and the macOS installed on your computer.
  • The make and model of the Display connected to your computer. Also, include the resolution and scaling of the display settings used.

 

Looking forward to your response.

 

Regards.

 

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Explorer ,
Aug 30, 2022 Aug 30, 2022

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LATEST

Hello @Anubhav Majumder 

 

The illustrator version is 26.5.0 (last available)

I use the screen of my macbook pro 16 i9 64gb AMD Radeon Pro 5500M 8 GB

 

Thanks

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Adobe Employee ,
Aug 05, 2022 Aug 05, 2022

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Hello @mribeirotiago,

 

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) as suggested by Marliton and check if it helps.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

 

Also, try setting the Display Resolution and Scaling under System Preferences/Settings to the default and share your observations.


Looking forward to hearing from you.

 

Thanks,
Anubhav

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Explorer ,
Aug 06, 2022 Aug 06, 2022

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thank you so much @Anubhav Majumder 

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Adobe Employee ,
Aug 08, 2022 Aug 08, 2022

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Hello @mribeirotiago,

 

Glad to hear that the problem was solved. Feel free to reach out if you need further assistance in the future. We'd be happy to help.

 

Regards.

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