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Saving issue when saving files with actions.

Explorer ,
Jun 12, 2024 Jun 12, 2024

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I don't know how best to describe what is going on so I'm just going to go step by step and show the results to try to get some kind of explaination as to why this is happening.  For the sake of simplifying this example, I'm using names such as ORIGINAL FILE, ACTION SAVE FILE, and MANUAL SAVE FILE to help differentiate the files.

 

ORIGINAL FILE is created.  This file has several different artboards within it and I only need to save one of the artboards to a different location.  To help streamline this, I created an Action that would save that artboard # to the designated folder.  This worked perfectly fine up until I got a new Mac then the issue started happening.

Screenshot 2024-06-12 at 1.48.21 PM.png

 

ACTION SAVE FILE is created from action (that previously worked flawlessly on older iMac) and saved to destination folder on local drive.

Screenshot 2024-06-12 at 1.48.31 PM.png

 

I then need to manipulate the ACTION SAVE FILE to prepare file for the production software.  .ai file is saved as PDF.  However, since changes were made to the .ai file, I get the "Replace Files" error message.

Screenshot 2024-06-12 at 1.46.01 PM.png

After clicking Replace, a new .tmp file is created in addition to the .ai file.  The .tmp file does not go away after closing the .ai file either.

Screenshot 2024-06-12 at 1.47.20 PM.png

 

Now if I do the same exact thing manually, I do not get a "Replace Files" error message and there is not a .tmp file created.  But since I have to do this with thousands of files, I want to use the actions to help streamline my time.

Screenshot 2024-06-12 at 1.48.26 PM.png

 

The action is super simple and just a Save As command, nothing fancy or complicated about it.

Screenshot 2024-06-12 at 1.53.52 PM.png

 

Is there anyone that can shed some light on this mystery?  Or did I just find a super obscure bug that's only produced by my specific machine?  As I mentioned above, I did not have this issue when I used the same exact Action on my previous iMac running the same version of Adobe Illustrator.

 

I am using latest Adobe Illustrator update.

Screenshot 2024-06-12 at 1.57.31 PM.png

Mac I am using is Mac Studio (2022) with Apple M1 Max Chip with 64GB memory.

 

macOS is Sonoma 14.4.1

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Bug , Sync and storage

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Adobe
Adobe Employee ,
Jun 12, 2024 Jun 12, 2024

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Hello @chris g,

We understand that encountering technical issues can be frustrating. Would you mind sharing more details, like the exact version of the OS/Illustrator, the folder location where your files are saved, and the action set (.aia) so we can investigate this further?

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Explorer ,
Jun 12, 2024 Jun 12, 2024

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Sorry, I thought I did give that information.

 

OS is Sonoma 14.4.1

 

Illustrator version is 2024  v28.5

 

Folder location is Macintosh HD/Users/mephisto/Desktop/untitled folder

 

I have the .aia file but I am unable to upload it here.  How would you like for me to get it to you?

Screenshot 2024-06-12 at 2.30.25 PM.png

 

Please let me know if you need anything else.

 

 

 

Please let me know if you need anything else.

 

 

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Adobe Employee ,
Jun 18, 2024 Jun 18, 2024

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Hi @chris g,

 

You can upload the file to Creative Cloud or a similar service like Dropbox and share the download link here.

 

Regards,

Srishti

 

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Adobe Employee ,
Jun 27, 2024 Jun 27, 2024

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Hello @chris g,

We're still waiting for your response on this issue. Please update the discussion to let us know if it has been resolved or if you still need assistance.

Thanks,
Anubhav

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