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sarahpeller
sarahpeller
Known Participant
March 30, 2022
Answered

Screen flashing when I move the mouse

  • March 30, 2022
  • 2 replies
  • 4687 views

This flashing thing happens occasionally (video attached). I can quit and restart and it usually fixes the problem, but it keeps coming back...

 

Using up to date Mac OS system software with the most up to date version of Illustrator.

 

Any ideas on how to fix this?

    Correct answer Anshul_Saini

    It can be reproduced once it starts doing it. It doesn't stop until I close the program. But it's not always flashing.

     

    I attached my color settings screenshot.

     

    I will try the key command you sent me the next time it starts doing the flashing again. Thanks!


    Thanks for confirming that and sharing the screenshot. So, from my understanding, once it starts, it keeps on happening until you restart the app. But does it happen every time after you relaunch the app or after working for some time, and does it happen every day? I just want to know how frequently it is happening.

     

    Next time it happens, I would request you to check the following things and let me know:

    • Which apps are running in the background
    • Open Activity Monition and take a screenshot of both Memory and CPU usage.
    • Turn off GPU using the cmd+E tab.

     

    I Will be looking forward to your response.

     

    Regards,

    Anshul Saini

     

     

    2 replies

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    April 6, 2022

    Hi @sarahpeller,

     

    We are sorry for the trouble. I would request you to share a few details like:

    1. System specification - GPU Model, GPU driver version, Operating System, and its build number.
    2. Display(s) specification - Model No. & Screen resolution.
    3. Is it happening while working on a specific file or all?
    4. A small screen recording of the issue would be really helpful.
    5. Illustrator version in which it is happening. Also, please update to Ai v26.2.1, released recently, and let us know if this is happening in it as well?
    6. Screenshot of Color Profile/ Settings
    7. Is Photoshop opened simultaneously or running in the background? Does closing it resolves the issue?

     

    We require this information to investigate the issue further. I will be looking forward to your response.

     

    Thanks & Regards,

    Anshul Saini

    sarahpeller
    sarahpellerAuthor
    Known Participant
    May 2, 2022

    Thanks for looking into this. What's interesting is that I just bought a new computer and new external monitor and I'm still getting the flashing screen on my new mac / monitor as well.

     

    I'll answer some of your questions, but since I have a brand new 2022 Mac Studio and a new
    SAMSUNG U28E590D 28-Inch 4k UHD LED-Lit Monitor, I'm guessing perhaps you don't need the specs on my computer anymore? Just let me know if you still do and I'll send next.

     

    It happens randomly on various files.

    I'm adding a screen recording here.

    Using Illustrator 26.2.1

    Not sure how to look up the color profile settings?

    Closing PS didn't resolve the issue.

     

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    May 5, 2022

    Thanks for sharing the details, @sarahpeller. Please correct me if I am wrong. I assume this flashing issue is intermittent and can't be reproduced on demand?
     Please go to the edit menu > Color settings and share the screenshot here. I as

     

    Also, rather than closing & reopening the app, you may try toggling between CPU & GPU mode using the cmd+e shortcut key. Let me know if that helps.

     

    Regards,

    Anshul Saini

    michelew83603738
    michelew83603738
    Adobe Expert
    March 30, 2022

    I couldn't really see any flashing from your video I am afraid. Two things come to mind. First, is your video card compatible with the current version that you are running. Alternatively, have you checked your video card?  You say it happens occasionally and that might be the beginning of a video card problem rather than an Illustrator one. 

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