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Scrubby/Animated Zoom turns off occasionally in Photohsop/Illustrator

New Here ,
Mar 26, 2024 Mar 26, 2024

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Sometimes my animated/scrubby zoom stops working while I'm in the middle of a project. This happens in both Photoshop and Illustrator. I've toggled GPU settings to reactivate it, but the issue doesn't resolve itself until I restart the application. Is there any way I can fix or maintain animated zoom without constantly restarting?

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Bug , How-to , Performance

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Adobe
Community Expert ,
Mar 26, 2024 Mar 26, 2024

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Is this on a Macbook using gestures on the trackpad? 

Those gestures sometimes just fail. That is a system/hardware issue.

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New Here ,
Mar 26, 2024 Mar 26, 2024

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It's on PC. It seems to happen no matter what I'm using. Mouse, touchscreen w pen, drawing tablet - the system doesn't respond to any of them once animated zoom stops working.

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New Here ,
Mar 26, 2024 Mar 26, 2024

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If it helps, I use an HP Latitude 2-in-one laptop with an external 1 TB SSD. Also, I experienced the same issue with the latest version of Photoshop and recently downgraded to an earlier version. That didn't change anything either.

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Community Expert ,
Mar 26, 2024 Mar 26, 2024

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Scrubby zoom in Illustrator is based on the graphic card. Is there maybe a driver update available? Is it a Studio Driver that you have installed? What are the specifics of the card?

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