Participant

Answered

Scrubby zoom just stopped working.

Forum|Forum|8 years ago
June 16, 2017
4 replies
21410 views

I have Illustrator CC 2015.3 and I was using the scrubby zoom feature as normal and then I accidentally hit some mystery keys and now the zoom feature doesn't work.

I opened preferences and animated zoom is still checked, but won't work.

Halp, can someone please tell me what's going on?

I've noticed this happens sometimes when I open back saved files from older versions of illustrator, but it happened this time in a new document I made.

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Correct answer Monika Gause

Try View > GPU Preview

Or check the Preferences > GPU acceleration

Participating Frequently

I had the same issue, go to View > "Preview on GPU" fixed it.

Participating Frequently

Oh my goodness - not being able to drag zoom has bugged me for about a year. Changing to CPU preview did it. Thank you sooooo much! 🙂

Participating Frequently

i only got mine to work deleting preferences

Community Expert

Correct answer

Community Expert

Try View > GPU Preview

Or check the Preferences > GPU acceleration

Participant

The only problem is GPU Preview is mysteriously greyed out for me and I don't know why.

Community Expert

Community Expert

The only problem is GPU Preview is mysteriously greyed out for me and I don't know why.

By @Sierra5E06

Customer Care can login to your system and figure it out. https://helpx.adobe.com/contact.html
You can check if your graphic card is on the list of required cards. https://helpx.adobe.com/illustrator/system-requirements.html