Participant

Answered

Serious Mouse Lag. I cant do my job

Forum|Forum|7 years ago
October 30, 2018
10 replies
14213 views

Hi,

I have a some serious mouse lag problems lately while working in Illustrator. I havent changed anything, I've been using the same MacBook Pro and 4k secondary display for the past 3 years and never had a problem. When the mouse is over the toolbars it is fine, but when the cursor is in the working area the mouse lags so bad that the program is unusable...

I've seen this issue brought up on other forms, but so far the only work around is to work on my laptop screen and toss my secondary monitor in the trash This issue needs to be resolved soon... I dont really want to learn Corel Draw...

Ai version 23.0

MacBook Pro

macOS Mojave 10.14

illustrator lagging

This topic has been closed for replies.

Correct answer Ballookey Klugeypop

I had this problem when I first installed Illustrator 2019. If you've only had the problem since then (Illustrator version 23.0) then try:

Illustrator CC Menu > Preferences > User Interface and at the bottom, turn off "Scale Cursor Proportionately" if it's on.

I hope that helps.

B

bluebrad

Community Expert

Same Problem

Windows 10

Illustrator 24.1.2
Bridge 10.0.4.157

new install from 2020-05-08
i use bridge to navigate project files and im getting a lockup or mouse lag in both illustrator and bridge

Illustrator is open almost 24/7 and just about the same for Bridge and Photoshop

B

bluebrad

Community Expert

still not fixed still the same problem

Ai 24.1.3

Bridge 10.0.4.157

still the same install from 2020-05-08
also now bridge gets stuck and reboots my usb? than recovers

but now my desktop icons move to default placement (witch is anoying)

please inable a stop sync and pause thumbnail generation / this will allow us to navigate without the lag

Illustrator is open almost 24/7 and just about the same for Bridge and Photoshop

pamelapinho

Participant

It's may 2020 and the problem still here. I have the same issue than you and the solution was closing Ps while using Ai. I am SO FRUSTRATED that I can't even express.

M

milliemae

Participant

Yes, that's what I've had to do; quit Photoshop to fix the Illustrator mouse lag issue.

Every software update I cross my fingers that they'll fix it. Not yet.

LMP_se

Participant

Hey!

What mouse are you using?

I know there is an issue, that i currently experience as well with Logitech, that might somehow be related to Chromium based browsers. If you have a logitech mouse, try closing the software like chrome, opera or other browser and see if that helps.

Dean Schultz

Participant

I'm having the same problem with InDesign. I have to use Photoshop now. The issue isn't the mouse for me. My mouse doesn't lag while on psd. Sometimes it does on Illustrator almost to the point I won't use it cause it's slowing me down. I make money off these apps guys. PLEASE get it fixed ASAP!

Monika Gause

Community Expert

Please contact Customer Care: http://helpx.adobe.com/contact.html

They can login to your system. And they will need to do that in order to check out what exactly is causing the lag.

A

Anonymous

This has been an ongoing problem for me for a few years now. Completely unacceptable.

Steve Werner

Community Expert

It never has happened to me. It could be hardware related. For people reporting, list Illustrator version, operating system, and mouse model. Have you updated your mouse driver?

sgu23

Participant

Has anyone found a solution for this?

L

lukew93011106

Participant

Having the same problem, no idea what's causing it, but it's making it very difficult to work. The lack of response from Adobe is worrying on this.

D

digignosis_cto

Participant

Having the exact same issue (new 2019 macmini, mojave 10.14.5, latest version adobe apps as of this post). Makes Illustrator largely unusable with a very slow, draggy and heavily flickering cursor while on the artboard.

It happens sometimes, and I can't pinpoint what exactly triggers the problem (probably when I copy paste from Ill to PS and some shared library screws up), but when it happens, just quitting and restarting Illustrator does not solve it.

But as TheChancellor says above here, quitting Photoshop immediately fixes the problem (thanks for that), and then restarting Photoshop again also does not bring the problem back, luckily, so I can work again with the 2 apps open side by side. (Until the problem appears again, but this usually takes a while, so this workaround is workable for me.)

Update: Indesign has the same problem, here also, quitting and relaunching Photoshop resolves the issue.

TheChancellor

Participant

I've been having the same issue. I also have the same issue in InDesign. I found that it mostly happens to me whenever I have Photoshop open. However, I work between InDesign, Illustrator, and Photoshop constantly, so having to close each one out is a pain. I've also contacted Adobe multiple times about it and have yet to hear of a fix. So my solution currently is to close out Photoshop, I don't know if that helps or not.