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Question

Severe lag in Illustrator since updating to 2025 version a few months ago and copy/paste issues.

Forum|Forum|1 year ago
January 2, 2025
8 replies
8055 views

After installing and using the updated version (as well as the previous version after the install), Illustrator lags and takes about 2 seconds to respond to any click, command, or interaction. I've tried working in new files, old files, restarting, remote files, local files, etc. Nothing changes it.

It's starting to affect my efficiency and I need to find a solution. I've already read other conversations about this, and none of those answers are my issue. I don't have Magnet or any third party apps. I'm on windows. My laptop handled the programs perfect before the updated software was released.

Specs:

13th Gen Intel(R) Core(TM) i9-13950HX 2.20 GHz, NVIDIA GeForce RTX 4090, 32GB ram.

Also, worth noting: About 6mo - 1yr ago I noticed that copy/paste across the creative suite just randomly doesn't work. I've tried multiple keyboards and just using the menus. It mainly affects live text, but other things sometimes as well. If I copy multiple elements and one of them is live text, none of it will copy/paste. It happens between all CC programs I've been using, PS, ID, and AI.

Performance

apolinariostudio

Participant

I have the same problem, had to uninstall the v30 and install v29 instead to get rid of the lag..

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RahulBarfa

Participant

I installed fresh AI on new system. (ryzen 9 9950x, RTX 4070). and had same lagging issue, so i turned off GPU Performance option ( Edit - Preferences - Performance) and it worked.

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RahulBarfa

Participant

If you don't want to turn of your GPU you can do this.
Go to Display settings.
Settings - System - Display - Graphics. here you will find Custom settings for applications. Add Desktop app (add AI) change the Gpu perference to Specific Gpu : (in my case its RTX 4070 )

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athletic_Twilight2988

Participant

It’s the end of 2025, and I’m still facing the same issues. I don’t understand why every year they keep releasing such frustrating updates. Aside from the lagging, there’s zero GPU support .
It automatically switches to CPU. On top of that, there are tons of bugs. I honestly don’t know why I’m paying for all these errors.

Anubhav M

Community Manager

Hi @athletic_Twilight2988,

I completely understand how encountering multiple issues during work can disrupt your workflow. To help us investigate this further, could you please share the following details:

The exact version of your operating system and Illustrator
Your device make and model
CPU, GPU, and memory specifications
A description of your workflow when the issues occur
Screenshots or a screen recording showing the problems

This information will enable our team to assist you more effectively. Looking forward to your response.
Anubhav

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Paul23131023z2sa

Participant

I have also been experiencing a really laggy Illustrator 2025. Interestingly, if I launch Illustrator through the Creative Cloud desktop, it works without problem. If I launch it using the shortcut on my start menu, it runs as people are describing.. Unusably slow!

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Canon Menon

Participant

Paul, you are absolutely right. Launching Illustrator from CS Desktop solves the lag. Thank you so much, Paul.

SantiC55

Participant

I was having the same problem as all of you, and opening AI from the CC Desktop app definitely solved the issue.

Thanks!

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Canon Menon

Participant

The lag is 100% caused by MS Outlook. Turn Outlook off and then copy and paste and it works like a charm. This has plagued me for years, but I finally tested so many variations and came across this solution.

I have the exact same problem with lag with Illustrator 2025. It slows down the whole laptop (brand new HP, 3 weeks old). Go figure!

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alicel25038346

Participant

I turned off outlook and it seems to be better, there is still some lag especially when I open a new document but is much better than before. Launching Illustrator through the Creative Cloud didn't fix the issue for me.

Maybe I have another application as Outllook which is conflicting wtih adobe. I should try to turn off one by one to see if I see any improvment.

Thank you for sharing!

Honestly adobe should find why their sowftware doesn't run properly if another software is install.

creative explorer

Community Expert

@defaultnhpo25mrc9lj When you uninstalled it did you use Adobe Cleaner? From Adobe's website? Just to make sure all of Illustrator 2025 is removed. I wouldn't trust any other third-party website, only adobe.com,
https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Next, was Illustrator 2024 running the same issues? Did your recently upgraded toIllustrator 2025?
Try using Illustrator 2024 if it has the same issues.

I had a similar issue with Adobe Illustrator / Chrome issues, and what Apple told me (I am on a MAC) was to uninstall Illustrator, and Chrome (both applications lagged and gave me the spiining wheel of death!) but also manually remove the contents in the Preferences and Cache (Library) on the MAC, and restart the Mac. Then install the apps again one for Adobe Illustrator through, adobe.com and the other was Chrome. Once I did that, the Mac is working great! No more lagging or issues in general!

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defaultnhpo25mrc9ljAuthor

Participating Frequently

Hey there, I haven't run the cleaner yet, but it's my next approach. Just for reference I had AI 2024 running smooth with no issues until the updated 2025 versions released a few months ago. After it installed, both 24 and 25 versions started running with lag. I did try uninstalling 2025 and 24 still had lag. It must have had something to do with the entire update.

Anubhav M

Community Manager

Hello @defaultnhpo25mrc9lj,

I'm sorry to hear about the trouble you're having with performance in Illustrator. I hope the suggestions shared earlier helped resolve the problem. If not, would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/4h33PiH) and checking if it helps?

Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

If the problem persists, kindly share more details, like if Illustrator behaves this way with all files/files from different folder locations, the system report from Illustrator (Help>System Info) and Windows (https://adobe.ly/4iZaGM1), and a screen recording of your workflow and the problem, so I can check it with the team.

Looking forward to hearing from you.

Anubhav

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Bobby Henderson

Community Expert

According to your computer's hardware specs it should be more than powerful enough to run Illustrator very well. Dumb question: is the driver for the RTX 4090 up to date? The current version of the NVidia Studio Driver is 566.36 released on 12/10/2024. I prefer the Studio Driver over the Game Ready Driver. I'd also recommend checking for updates to other hardware components in the computer (including firmware updates). Some brands of Windows computers are good about providing push notifications for such updates.

If all the hardware drivers are up to date and the lag is still persisting I'd try using the CC Cleaner Tool to completely uninstall Illustrator, reboot the system and then try re-installing Illustrator. The CC Cleaner Tool can be good at removing corrupted files that don't always get fixed when simply resetting Illustrator Preferences.

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defaultnhpo25mrc9ljAuthor

Participating Frequently

Thanks, I just updated the driver and it didn't change the issue. I'm looking into the CC cleaner tool, but it's a little intimidating. I'm connected to a larger network and need to be careful to not delete any files. I'll probably diconnect and give it a try over the weekend.

Monika Gause

Community Expert

If you cannot copy/paste, then something else is interfering.

Does it all work better when you boot into Safe Mode?

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defaultnhpo25mrc9ljAuthor

Participating Frequently

Hello, Thanks for your reply. I just tried the "safe mode" boot and opened a file. It still lags just the same. I can't replicate the copy/paste yet because it's so intermittent.

Monika Gause

Community Expert

Several things have been identified to interfere with copy/paste, such as:

Parallels Toolbox running with the Clipboard History
LogoTech Keyboard management software
TeamVewer Clipboard > Use Shared Clipboard
Apple iOS device simulator from Xcode
Windows Multi-clipboard
Windows Clipboard History
Clippy
Chrome Remote Desktop
Mouse Pointer Highlighter
AnyViewer
Pastebot app
Overzealous antivirus (Digital Guardian) as well as viruses that empty the clipboard
Vector Magic

Did you reset the preferences when updating?

(this will erase your settings)

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