Shape builder tool is constantly disabled

New Here ,
Feb 23, 2022 Feb 23, 2022

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Hello,
I have an issue with the shape builder tool, it does not work at all. I've seen other posts related to this problem as well, but none helped me. I've tried several things but despite whatever I do the tool is disabled and I can't select it. Could someone help me?

Thank you in advance

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Bug , Draw and design , Tools

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correct answers 1 Correct answer

Adobe Community Professional , Feb 24, 2022 Feb 24, 2022
That window is not the toolbar -- it is a menu for customising the toolbar. In your screenshot you can see a blue highlight in your toolbar when you hover over shape builder in the customisation window. Thar means it is already in the toolbar and cannot be added. Click where the highlight indicates, or press Shift+M.

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Adobe Community Professional ,
Feb 23, 2022 Feb 23, 2022

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You have the objects selected, right?

 

Please show a screenshot of your artwork.

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New Here ,
Feb 24, 2022 Feb 24, 2022

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I made two random examples to show you and I have included in the screenshot the tool as well so you can see that it is not clickable - it is disabled.

Thank you

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Adobe Community Professional ,
Feb 24, 2022 Feb 24, 2022

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That window is not the toolbar -- it is a menu for customising the toolbar.

In your screenshot you can see a blue highlight in your toolbar when you hover over shape builder in the customisation window. Thar means it is already in the toolbar and cannot be added. Click where the highlight indicates, or press Shift+M.

Screenshot 2022-02-24 162257.png

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New Here ,
Feb 24, 2022 Feb 24, 2022

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Omg thank you! It was so simple and yet I didn't notice it 

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New Here ,
Feb 24, 2022 Feb 24, 2022

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I just now was able to enable it by pressing Shift+M which is the shortcut for this tool. So ok problem solved, but I am still unable to select it without the shortcut and that applies to other tools as well. I would still like to know why this is happening.

Thank you

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Adobe Community Professional ,
Feb 23, 2022 Feb 23, 2022

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Do you know how to use the Shape Builder tool?  Here's a old tutorial I produced: http://www.jeffwitchel.net/2011/12/geared-up-for-shape-builder/

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New Here ,
Feb 24, 2022 Feb 24, 2022

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Thank you for the link you provided. I am familiar with Illustrator and I have used this tool in the past. I recently purchased this plan and version of AI, so I don't know what the problem could be.

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