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M
Mitchell A.
Participating Frequently
March 31, 2025
Question

Share for Review is forgetting there is already a link

  • March 31, 2025
  • 1 reply
  • 362 views

I have an eight page document in Illustrator and I have shared the link with my client. After making a few type edits and ctrl-s saving the document, I went to update the shared link, but it's gone and my only option is to Create Link. I can see the old links on adobe.com/files/links, but they are useless because they can't be updated with the changes. I am on the latest version of Ai as I updated yesterday. Restarting Ai didn't help. I re-published a link and the issue persists anytime I save the document.

I guess this is a bug? Is anyone else experiencing this?

    1 reply

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    April 8, 2025

    Hi Mitchell,

    Sorry to hear you are experiencing issues with the Share for Review link disappearing. We've shared the issue with the team to check if there is a known issue. We'll get back to you as soon as we hear back from the team. Meanwhile, would you mind telling us if the issue is happening with all files or with a specific file?

    We will try our best to help.

     

    Thanks,

    Harshika

    M
    Mitchell A.Author
    Participating Frequently
    April 8, 2025

    Thank you for getting back to me!

    I have opened some old files that had share links and they don't have the original link stored either. I made a new file today to see if I can reproduce the issue, but I have so far been unsuccessful. I also made a new link in an old file, but it seems to be working correctly now. I've tried closing and restarting Illustrator and commenting on the share links, but now they are working as expected again. My original shared links are still accessible from the creative cloud site.

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    April 8, 2025

    It's strange, but we're also glad to know that you're not experiencing the issue anymore. Please feel free to let us know if you are able to reproduce the issue.

    We will be happy to assist you further.

     

    Thanks,

    Harshika

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