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conniew88207397
conniew88207397
Participant
January 2, 2019
Answered

Shopify says file is corrupt when I try to upload

  • January 2, 2019
  • 2 replies
  • 3201 views

I bought vector art, modified it, but when I try to upload to my shopify account it says it is corrupt

    This topic has been closed for replies.
    Correct answer Monika Gause

    We need to know a lot more details in order to help.

    Also: you should take into account that the error is on shopify's side. Have you asked them about it?

    Also: what is shopify?

    2 replies

    conniew88207397
    conniew88207397Author
    Participant
    January 2, 2019

    shopify is ecommerce site

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    January 2, 2019

    Please tell us the details.

    What did you download?

    What did you edit?

    What kind of file format did you save?

    Just how did you upload?

    What are the file specifications for shopify?

    A screenshot might help as well.

    There are potential issues in this apart from your editing: the downloaded file might just be corrupt and shopify might just be working wrongly.

    What exactly are you doing in shopify? Uploading to have it printed? Uploading for another reason?

    Please help us help you. It will speed up the process and it will be less annoying as well.

    Just before someone else chimes in to mention that: I suppose you have the necessary copyrights to use the clipart the way you do. Not all clipart is allowed as a logo and not all clipart is allowed to be resold.

      conniew88207397
      conniew88207397Author
      Participant
      January 2, 2019

      I  purchased and edited vector art.  I tried saving in ai., eps., and pdf.  When I try  to save in pdf form ai says it is not the correct size?   tried to upload to shopify in both ai and eps, since I wasn't able to save as pdf.

      I am uploading in shopify as an  image for website.  I am checking for file specifications

      Monika Gause
      Community Expert
      Monika GauseCommunity ExpertCorrect answer
      Community Expert
      January 2, 2019

      We need to know a lot more details in order to help.

      Also: you should take into account that the error is on shopify's side. Have you asked them about it?

      Also: what is shopify?

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