shortcut problem

[temel tugrul343270426k7g]

Even though the "Import previous preferences and settings" option is active in Photoshop and Illustrator, my shortcut settings are lost after each update. What's the solution?

[Anubhav M]

Hello @temel tugrul343270426k7g,

Sorry to hear about this experience. Would you mind removing all Adobe applications using the Creative Cloud Cleaner Tool (https://adobe.ly/3GTKS1T) and then reinstalling and checking if it helps? Looking forward to hearing from you.

Thanks,

Anubhav

[temel tugrul343270426k7g]

I applied the methods you mentioned. I will let you know the results when the programs are updated. Thank you.

[temel tugrul343270426k7g]

@Anubhav M the problem still continues

[Anshul_Saini]

Hi @temel tugrul343270426k7g,

I appreciate you trying the suggested steps. Since the problem still persists, let's try a different approach. Could you please create a new user admin account (Mac/ Windows) on your system and check if the shortcut settings are retained after updates in the new account?

This step will help us understand if the issue is specific to your current user account or if it's a more widespread problem. If the new account behaves differently, it might indicate some corruption in your existing user account settings.

Looking forward to your response.

Best,

Anshul Saini