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Traci25308905c7r9
Participant
December 20, 2022
Answered

Show Import Options Dialogue Box Not Working

  • December 20, 2022
  • 5 replies
  • 6094 views

I'm using macOS Monterey 12.6.1 and Adobe Illustrator 27.1.1. I am trying to use the import options to place a layered Photoshop file but when I go to File/Place and check the box "Show Import Options" Illustrator doesn't bring up the dialogue box for the import options. It goes directly to place the Photoshop file. The other boxes (Link and Template) are unchecked when I go to File/Place. I tried checking and unchecking all the boxes to see if that would make a difference and my computer has been restarted, also, but the import options still aren't showing up.  Any help or advice greatly appreciated!

Correct answer Traci25308905c7r9

Hello and thanks for the suggestions - it seems like my dialogue box import options are once again working. I shut down my computer over the holiday, that seems to have done the trick. 

5 replies

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Estuardo Ramos
Participating Frequently
January 22, 2025

I am having the same issue. I resetted my preferences and did not work. I am using Illustrator 29.2.1.

 

Is very anoying that Adobe does not take care of this details, I rather having stable versions with delayed updates, than dealing with fail versions that required resetting your preferences very oftenly.

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    January 24, 2025

    Hello @Estuardo32613217m79l,

    I tried replicating this behavior but could not. Would you mind sharing more details, like the exact version of the OS, whether Illustrator behaves this way with all files, and screenshots of the problem, so I can better assist you?

    Looking forward to hearing from you.

     

    Anubhav

    M
    mr.soul216
    Participant
    May 26, 2025

    I am currently having the same issue and cana't fidn the fix. I have updated to the most recent version of Adobe Illustrator, restarted the computer and am still not getting the Import Options dialog box.

    P
    Paloma Palacio
    Participant
    July 3, 2023

    I've updated Illustrator, restarted the PC, and still the Import options do not work for me (FYI, using the apps' latest versions).

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    July 3, 2023

    Can you please tell us your version and system and what kind of file you are importing?

    P
    Paloma Palacio
    Participant
    July 4, 2023

    I'm trying to import a PSD file (Photoshop 24.6) into Illustrator (27.6.1) on Windows 

    T
    Traci25308905c7r9AuthorCorrect answer
    Participant
    January 4, 2023

    Hello and thanks for the suggestions - it seems like my dialogue box import options are once again working. I shut down my computer over the holiday, that seems to have done the trick. 

      Anshul_Saini
      Community Manager
      Anshul_SainiCommunity Manager
      Community Manager
      January 6, 2023

      Glad to hear you're back on track. Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.

       

      Thanks,

      Anshul Saini

      J
      jacob27881106sdgn
      Participant
      January 10, 2023

      Sorry to piggyback here... I too and having this issue now. Over the years I have used the place function 1000's of times to convert text to outlines when receiving pdf's from clients. So now today, "show import options" will not bring up the dialogue box. I then updated Illstrator to 27.1.1, restarted (windows 10 21H2) and have since reset my preferences and restarted again. Only "show import options" is checked when attempting to place the files. For this particular job, the client sent 34 pdf's and this only started today after the 26th file. What else can I try?

      Anshul_Saini
      Community Manager
      Anshul_SainiCommunity Manager
      Community Manager
      December 29, 2022

      Hi @Traci25308905c7r9,

       

      Thanks for reaching out. I would like to know if resetting the preferences, as suggested by Monika, helped? If not, would you mind updating the macOS to 12.6.2 or 13.1 and see if that helps? If it doesn't, would you mind sharing the Ai & PSD files with us here or via DM with me?

       

      Kindly update the discussion if you still need assistance with it. We'd be happy to help.

       

      Thanks,

      Anshul Saini

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      December 20, 2022

      I'm not seeing that behaviour.

       

      Did you already reset the preferences (this will erase all your settings. You might want to rename the preferences folder)

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