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7

Side scroll bar not stopping when supposed to

New Here ,
Sep 08, 2023 Sep 08, 2023

I've been having a problem with Illustrator CC for over a week now on my Windows 11 PC. Everytime I click on the scroll bar to drag my view, it doesn't stop dragging once I lift my mouse and I have to force quit Illustrator. I've reinstalled Illustrator, but it's still happening. I can't find anything on other sites about this issue. Can someone help?

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correct answers 1 Correct answer

Community Beginner , Mar 28, 2024 Mar 28, 2024

I use a Wacom pen and have had this same issuse since the most recent Illustrator update.  The scroll bars work with a standard mouse but my pen has always worked before and works in every other application without issue.

 

I DID just go into my Illustrator preferences and under Devices, clicked the box to disable Wacom device and now my pen is working and the scrolling is working properly.  Seems like a counterintuitive thing to do but it also seemed to work. 

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Community Beginner ,
Aug 26, 2024 Aug 26, 2024

This worked for me too. Sounds very counter intuitive. Due to not being able to use Illustrator at all owing to the issue, I had resorted to using only Corel Draw and to be honest the user experience is light years ahead of the Adbobe offering.

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Participant ,
Apr 05, 2025 Apr 05, 2025

Thank you!!!!!!

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Participant ,
Oct 03, 2024 Oct 03, 2024

Same problem. And for a long time - always with Wacom tablets and on my previous PC, too. Tried different tablets, up-to-date drivers etc. Will try disabling it in Illustrator (as suggested here), but wanted to add a comment here, since this is not a isolated issue on an individual's computer. There are other posts on the Adobe and Wacom communities about this, too.

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Explorer ,
Feb 12, 2025 Feb 12, 2025

Commenting to say I'm having this issue with Illustrator 2025..... I can't just disable my wacom tablet in illustrator because I use it FOR ILLUSTRATING. So.... Any other solutions?

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New Here ,
Mar 12, 2025 Mar 12, 2025

Not just an issue with wacom, I have a huion and had the same problem (its 2025 and the issue is still happening) the only fix has been to "disable wacon device" as stated by another user.  

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