Silhouette Connect Plugin does not work with Illustrator 2022

Community Beginner ,
Feb 23, 2022 Feb 23, 2022

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Hello all - I am using a plugin for the Silhouette Cameo  craft cuttter. I have the latest version from Silhouette (1.6.066.001), which says it has been updated for Illustrator 2022. When I "Send to Silhouette Connect" from Illustrator, the registration marks show up in the wrong place in Silhouette. They don't match what's in Illustrator or what was printed. It is literally impossible to get the cut right when the marks are off. I have tried making sure I have the mat selected correctly in Silhouette - in fact selecting any mat of any size in Silhouette does not change the placement of the registration marks on their page. See attached pics. I have spent days in a frustrating customer support spiral over this. Is anyone else having this problem?

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correct answers 1 Correct answer

Adobe Community Professional , Mar 02, 2022 Mar 02, 2022
You can install and run both copies of Illustrator using the CC desktop app to install. No need to use a second computer. https://helpx.adobe.com/download-install/using/install-previous-version.html 

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Adobe Community Professional ,
Feb 23, 2022 Feb 23, 2022

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I can't even get the latest Connect plugin to download - it just keeps looping back to the main download page on their site. Sorry.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Adobe Employee ,
Feb 28, 2022 Feb 28, 2022

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Did you try reaching out to the Silhouette people?

 

Can you install different versions of Illustrator?

 

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Community Beginner ,
Mar 02, 2022 Mar 02, 2022

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Yes, I went round and round with Silhouette for days and they finally admitted, under a lot of pressure, that it is an issue with Illustrator 2022 and their plugin. Apparently you can roll back to Illustrator 2021 and an older version of the plugin and  it will work. I have a second computer that has a massive battery swelling issue that was my old computer before I upgraded, and it still works on those verisons from there. I would prefer no to roll back my new computer right out of the gate.

 

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Adobe Community Professional ,
Mar 02, 2022 Mar 02, 2022

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You can install and run both copies of Illustrator using the CC desktop app to install.

No need to use a second computer.

https://helpx.adobe.com/download-install/using/install-previous-version.html 

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Explorer ,
Mar 03, 2022 Mar 03, 2022

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Thank god you posted this. I am having the same problem and was pulling my hair out trying to figure out what was going on. To revert to an older version of Illustrator is ludicrous. We shouldn't have to do this. I just purchased the plunging hoping for easier integration with my portrait but now I'm basically back at square one.

 

The registration prints out one way but when using connect it resizes itself.

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Adobe Community Professional ,
Mar 03, 2022 Mar 03, 2022

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@m2tno you are correct that you shouldn't have to install an older version of Illustrator, but the issue is with Silhouette, not Adobe.

 

I went round and round with Silhouette for days and they finally admitted, under a lot of pressure, that it is an issue with Illustrator 2022 and their plugin.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Explorer ,
Mar 04, 2022 Mar 04, 2022

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Kevin,

 

Yes, you are right. The dig was at Silhouette, not Adobe.

 

Warmest regards,

 

Mike

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Community Beginner ,
Mar 27, 2022 Mar 27, 2022

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Just following up on this. I still don't have a good solve. Apparently to install an older version of Illustrator, you have to UNINSTALL the current one. Well, ALL of my designs for the past three months are in 2022, so rolling back isn't an option. I thought I could run them side by side, but that doesn't appear to be the case. Still having to use a second computer and shuttle files back and forth. It's been three months since 2022 came out, and Silhouette still doesn't have a corrected version of their plug-in. Yeah, there's a reason I'm seeing more of a focus on Cricket and other brands in the craft stores and less of Silhouette.

 

 

 

 

 

 

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New Here ,
Apr 06, 2022 Apr 06, 2022

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Any new updates? I'm going crazy with this exact same issue. I've wasted so much ink and printable vinyl trying to get the registration marks to be consistent from screen to page. It's not working. The machine cannot read it and I get an error (almost every time) or a really messed up cut (sometimes) with slanted vertical sides. And the cut does not match up with what's on the page. I even downloaded the oldest version of Illustrator that I could, and it did not work. I'm so defeated. I see why people are going to Cricut too. Does Cricut integrate with Illustrator with something like this plug-in? I need to design and print in cmyk, which is why I cannot use silhouette studio. Plus Illustrator is simply superior and I'm more familiar with it. 

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Adobe Community Professional ,
Apr 07, 2022 Apr 07, 2022

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Cricut doesn't have an Illustrator plugin. The workflow with Cricut is to export an SVG and upload it to their service.

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Adobe Community Professional ,
Apr 07, 2022 Apr 07, 2022

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quote

Just following up on this. I still don't have a good solve. Apparently to install an older version of Illustrator, you have to UNINSTALL the current one. 

 

By @Sean23298992ppxd

 

You don't need to uninstall the current one. What led you to believe that?

DougARoberts_0-1649319301885.png

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Adobe Community Professional ,
Apr 07, 2022 Apr 07, 2022

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No you don't. See my post above. You can run 2021 and 2022 concurrently.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Adobe Employee ,
Apr 08, 2022 Apr 08, 2022

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So, the developers from Silhouette should definitely join the Illustrator prerelease program...

 

That aside, I wanted to express sympathy here. In my experience, hardware often outlives software's ability to support it. I used to work at a university. A laser cutter in one lab was running a very old version of Illustrator and had to regularly save files up-and-down versions. The CNC machine was running an ancient version of Windows just to keep compatible software. Meanwhile two of the scanners far outlived Photoshop's TWAIN support, and then Canon's proprietary software as well. We had a couple of USB DVD/BD writers, but had to scrap them when Apple no longer supported the hardware connection in its OS.

 

It's not surprising that Silhouette can't keep updating in a timely way, but it is certainly irritating... and potentially bad for the environment 🤔...

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Adobe Community Professional ,
Apr 08, 2022 Apr 08, 2022

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LATEST

So true.

Thankfully for some devices there is third party software to drive them, such as VueScan for ancient scanners. As long as you can connect them to your machine, of course (thinking of that SCSI scanner I had ...)

 

Maybe there is a thrid party driver for the plotter as well.

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