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patricks44769834
patricks44769834
Participant
November 10, 2021
Answered

Slow Performance in Illustrator/Photoshop 2022 on Windows 11

  • November 10, 2021
  • 12 replies
  • 28312 views

Recently updated to the 2022 apps. I use Illustrator and Photoshop at my business. Both have become almost unusable. I'm on Windows 11 with 16GB RAM, i7, nVidia Quadro P400. Every single thing I try to do is extremely laggy, more in Photoshop but also in Illustrator. One thing I did notice when I did this update was the fans on my PC fired up like a jet. Anyone else ran into this and found a solution?

    Correct answer Povich5000

    my new Windows 11 Workstation went back to acting stupid.so I did (2) things today.  Now it's working awesome, like never before!

    (1) updated Wacome Cintiq 22HD drivers via Windows update (in the Optional updates panel).  I use a large Dell monitor, 3440 x 1440 alongside a Wacome Cintiq 22HD 1920 x 1080.  I imagine it takes some work for my Nvidia RTX A2000 to balance the 2?

     

    (2) I repaired my Windows image using the latest Windows 11 Media Creation Tool following this guys  post - I think this is what did it...

    https://www.youtube.com/watch?v=acxCueZ2dVQ&t=751s 

    12 replies

    Show previous replies
    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    November 17, 2021

    Hi @patricks44769834 & @notacyborg, 

     

    Sorry about the trouble. I would suggest you both try the following steps and let us know how it goes:

    • Rename the CEP folder to CEP.old from the following location:
      C:\Program Files (x86)\Common Files\Adobe
    • If that doesn't help, rename the UXP folder to UXP.old in the following locations:
      C:\Program Files (x86)\Common Files\Adobe
      C:\Program Files\Common Files\Adobe\
    • If that doesn't help either, uninstall the application using the CC Cleaner tool and restart the system (most important) reinstall from the Creative Cloud Desktop app.

     

    Let us know how it goes. We'll be looking forward to your response.

     

    Thanks & Regards,

    Anshul Saini

    H
    Hakan5E0E
    Participant
    December 28, 2021

    Hi 

     

    Eversince I updaed adobe I have horrable performans issue - Moving the mouse over the menu system results in the jankiest movement mouse is laging a lot... help 

     

    I have 64GB DDR 4 Speed 3600mhz ram Intel i9 10980XE and grafic card RTX 3090 24GB DDR5

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    December 28, 2021

    Hi @Hakan5E0E,

     

    Sorry about the trouble. I would like to know if you have tried the steps mentioned above, especially the AMD article? Note: The steps on this AMD help article are not relevant to AMD or Intel CPU. You must try the steps suggested there.

     

    If that doesn't help, please make sure GPU performance is enabled in Illustrator Preferences. If you are still facing the issue, you may try the steps suggested in this community post (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981). If that doesn't help either then, I'd recommend you to connect with our technical support team (https://helpx.adobe.com/contact.html?rghtup=autoOpen). The team here would be able to perform remote troubleshooting and assist you accordingly.

     

    Thanks & Regards,

    Anshul Saini

    N
    notacyborg
    Participant
    November 11, 2021

    Windows 11 128GB RAM, Ryzen 9 5950x, nVidia RTX 3070Ti.  Performance is terrible.  Moving the mouse over the menu system results in the jankiest movement.  This software has become trash.  Thinking of unsubscribing to Adobe.

      D
      dbchildress
      Participant
      May 20, 2022

      By build is very close to yours and the past few update cycles have killed performance. 3+ seconds and a stutter to align items in Illustrator. I'm considering alternatives as well - this is destroying my workflow.

        Besnardm
        Besnardm
        Known Participant
        May 21, 2022

        This will sound super stupid but I pulled my graphcs card out then put it back in and the slowness is now gone. I didn't even clean it, I was intending to take it to a computer store to get it checked... The guy at the store says sometimes they need reseating because they lose contact with the pins or something. Worth a shot.

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