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patricks44769834
patricks44769834
Participant
November 10, 2021
Answered

Slow Performance in Illustrator/Photoshop 2022 on Windows 11

  • November 10, 2021
  • 12 replies
  • 28312 views

Recently updated to the 2022 apps. I use Illustrator and Photoshop at my business. Both have become almost unusable. I'm on Windows 11 with 16GB RAM, i7, nVidia Quadro P400. Every single thing I try to do is extremely laggy, more in Photoshop but also in Illustrator. One thing I did notice when I did this update was the fans on my PC fired up like a jet. Anyone else ran into this and found a solution?

    Correct answer Povich5000

    my new Windows 11 Workstation went back to acting stupid.so I did (2) things today.  Now it's working awesome, like never before!

    (1) updated Wacome Cintiq 22HD drivers via Windows update (in the Optional updates panel).  I use a large Dell monitor, 3440 x 1440 alongside a Wacome Cintiq 22HD 1920 x 1080.  I imagine it takes some work for my Nvidia RTX A2000 to balance the 2?

     

    (2) I repaired my Windows image using the latest Windows 11 Media Creation Tool following this guys  post - I think this is what did it...

    https://www.youtube.com/watch?v=acxCueZ2dVQ&t=751s 

    12 replies

    Show previous replies
    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    November 17, 2021

    Hi @patricks44769834 & @notacyborg, 

     

    Sorry about the trouble. I would suggest you both try the following steps and let us know how it goes:

    • Rename the CEP folder to CEP.old from the following location:
      C:\Program Files (x86)\Common Files\Adobe
    • If that doesn't help, rename the UXP folder to UXP.old in the following locations:
      C:\Program Files (x86)\Common Files\Adobe
      C:\Program Files\Common Files\Adobe\
    • If that doesn't help either, uninstall the application using the CC Cleaner tool and restart the system (most important) reinstall from the Creative Cloud Desktop app.

     

    Let us know how it goes. We'll be looking forward to your response.

     

    Thanks & Regards,

    Anshul Saini

    Besnardm
    Besnardm
    Known Participant
    February 12, 2022

    What do these folders do or have in them and how can I find out what mine have so I don't delete anything I need/use? I have the same problem, both programs are unusable and lag for well over 3 seconds for every one command in IL, PS is even worse. It does it for everything, even if that's clicking a tool or pressing an arrow key and if I let go of say control it doesn't apply the action like control was pressed resulting in weird things happening.

     

    This is a recent change. I notice cloud says it updated my programs 3 days ago and I wonder if this is a new bug or error causing this. Also I do not have the second folder so unsure if that's moved? I'm not going to create a new user account that's crazy.....do you have any updated instructions I can give a go? I will try uninstalling and reinstalling also.

    P
    paulosilvano
    Participant
    February 15, 2022

    Being unable to edit my posts here is a little annoying lol.

     

    To be clear it's picking up and moving groups of objects better but it's taking 5 seconds to "drop" them where the cursor takes them. Before it took 3 seconds to pick up, to move, and to drop.....so when I say better it's not really great and still unusable.

     

    It's not my file, this happens with all files new or old. It does seem to be okay at first then goes sour, regardless of the file open (whether it's big or small).


    Did you manage to fix it? The performance is horrible for me as well on Illustrator... scrolling, zooming out and in, using the menus... EVERYTHING is just unusable.


    My specs: i9 9900KF / 64 GB DDR4 / Nvidia RTX 2060 6GB.


    It was everything normal before updating to 2022 version. I tried all steps listed above from the Adobe support...

    Nothing changes, thinking of downgrading to a older version of illustrator.

      N
      notacyborg
      Participant
      November 11, 2021

      Windows 11 128GB RAM, Ryzen 9 5950x, nVidia RTX 3070Ti.  Performance is terrible.  Moving the mouse over the menu system results in the jankiest movement.  This software has become trash.  Thinking of unsubscribing to Adobe.

        D
        dbchildress
        Participant
        May 20, 2022

        By build is very close to yours and the past few update cycles have killed performance. 3+ seconds and a stutter to align items in Illustrator. I'm considering alternatives as well - this is destroying my workflow.

          Besnardm
          Besnardm
          Known Participant
          May 21, 2022

          This will sound super stupid but I pulled my graphcs card out then put it back in and the slowness is now gone. I didn't even clean it, I was intending to take it to a computer store to get it checked... The guy at the store says sometimes they need reseating because they lose contact with the pins or something. Worth a shot.

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