Participant

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Slow Performance in Illustrator/Photoshop 2022 on Windows 11

Forum|Forum|4 years ago
November 10, 2021
12 replies
28312 views

Recently updated to the 2022 apps. I use Illustrator and Photoshop at my business. Both have become almost unusable. I'm on Windows 11 with 16GB RAM, i7, nVidia Quadro P400. Every single thing I try to do is extremely laggy, more in Photoshop but also in Illustrator. One thing I did notice when I did this update was the fans on my PC fired up like a jet. Anyone else ran into this and found a solution?

Correct answer Povich5000

my new Windows 11 Workstation went back to acting stupid.so I did (2) things today. Now it's working awesome, like never before!

(1) updated Wacome Cintiq 22HD drivers via Windows update (in the Optional updates panel). I use a large Dell monitor, 3440 x 1440 alongside a Wacome Cintiq 22HD 1920 x 1080. I imagine it takes some work for my Nvidia RTX A2000 to balance the 2?

(2) I repaired my Windows image using the latest Windows 11 Media Creation Tool following this guys post - I think this is what did it...

https://www.youtube.com/watch?v=acxCueZ2dVQ&t=751s

Besnardm

Known Participant

I can't edit my original post so I will add here... if you have had previous versions of PS/IL they often save configs/preferences and whatnot on your computer. Last time I had serious trouble (my IL was soft crashing with larger files, so I wasn't aware it had crashed because it just was acting choppy and slow but still "working". I didn't know until reloading but my saves weren't saving my changes so I'd make monumental progress, save, and come back and it was all gone it was devastating.) an Adobe support person had to remote control into my computer to figure the issue out and it turned out that the older versions were interfering with the new ones, even though they were LONG uninstalled. They had to manually remove all the registry and folders from my system and after that it worked beautifully. They don't get why it happened and neither do I but it was a pretty huge issue and I'm really glad they took the time to help me with it.

So TL;DR manually ensure all of your older PS/IL versions are uninstalled and removed from your system if you're a longtime user it could cause you problems. Do it now before you have problems even.

PIXEL-Design-Studio

Participant

Exactly, I check if there are older versions installed. And, they even opened as default. I removed them, and suddenly I've seen a new splash screen.

Why Adobe?

Povich5000

Inspiring

I think I am officially considering Illustrator and Photoshop to be totally incompatible with Windows 11. My new machine struggles, 11 minutes just to move one thing, tons of glitches. Photoshop color selector isn't working now?! Why is my 2017 machine working faster than my new $5k workstation?

Besnardm

Known Participant

Try the correct answers...seriously reseating my card was all it took 🙂

Povich5000

Inspiring

will do! I'll give it a try before I reset Windows 11 this weekend. thanks!

J

Julie27559665xucg

Participant

yes me too. extremely frustrating. I always have both open as im using both all of the time. it has slowed considerably

Anubhav M

Community Manager

Hello @Julie27559665xucg,

We understand that encountering slow performance while working in Illustrator can be frustrating. I hope the suggestions shared here helped resolve the problem.

If not, kindly try performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://www.amd.com/en/support/kb/faq/gpu-110) if you're using a Windows computer and check if it helps. If you're on a Mac, kindly try manually resetting Illustrator's preferences and checking if it helps:

• Close all Adobe applications.

• Go to the following locations

• ~/Library/Caches

• ~/Library/Application Support/Adobe

• ~/Library/Preferences

• Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 27 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 27 Settings.old

• Launch Illustrator from the Creative Cloud.

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

Looking forward to hearing from you.

Thanks,

Anubhav

Povich5000

Inspiring

I went through this guy's post and things are working much better. I think much is addressed with my NVIDIA RTX A2000, he goes through it at around - 30:13

https://www.youtube.com/watch?v=AlX1vB7ItJc&t=1276s

Povich5000Correct answer

Inspiring

my new Windows 11 Workstation went back to acting stupid.so I did (2) things today. Now it's working awesome, like never before!

(1) updated Wacome Cintiq 22HD drivers via Windows update (in the Optional updates panel). I use a large Dell monitor, 3440 x 1440 alongside a Wacome Cintiq 22HD 1920 x 1080. I imagine it takes some work for my Nvidia RTX A2000 to balance the 2?

(2) I repaired my Windows image using the latest Windows 11 Media Creation Tool following this guys post - I think this is what did it...

https://www.youtube.com/watch?v=acxCueZ2dVQ&t=751s

Povich5000

Inspiring

I spent 6k on my new workstation in January, unfortunately, it came with Windows 11. I used to use Photoshop,

Illustrator, and 3ds Max at the same time. Now I can only 1 program will work at a time. The task manager shows the Performance factors very low, so what is my machine hanging up on? I don't have time to set up everything back to Window 10, that is not an option for my team and I.

The problems with the Artboard naming in Illustrator has destroyed me too.

Anshul_Saini

Community Manager

Hi @Povich5000,

We're sorry to hear that you're experiencing issues with Adobe apps on your Windows 11 machine. While these programs are designed to work efficiently on high-end machines, there may be underlying issues that are causing your performance to suffer.

Would you mind trying the suggestions in this HelpX article (https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance.html)?

Also, for the Artboard naming issue, could you please elaborate more on the issue? That will help us to better understand and assist you.

Looking forward to your response.

Best,

Anshul Saini

W

wnwka

Inspiring

The overall question is - why do we have to downgrade the view / quality (which affects our work too) when we a) have bought a better machine which should work smoother (+ we probably bought a better machine to view things in better quality) and b) older app version worked smoother than the new ones (+ with an older machine).

This is the real problem - it's not on our end, it's on yours. The apps getting slower and worst. The outline view btw (which is recommended in your article to increase the performance) is buggy asf. Sometimes the lines just look weird and are not aligned perfect when you zoom in. Which is not acceptable. This view should be stable as it is a view you use for making detailed work, so you depend on it.

The apps are a mess and it gets worse every year. Stop stuffing in useless filters and functions into the apps and make the tools - which we use daily in our work - stable, please. Photoshop, InDesign, Illustrator, all three are buggy and not stable + slow. It's not a fun experience working with these. They often cost me more time than they should.

A

A.Lee.81

Participant

I know this is an old post, but I've just updated the 2023 and my Adobe CC apps seem to run a lot better now on Windows 11

Boqueron.1969

Participating Frequently

I am having a similar issue with the latest version of Illustrator. Takes much longer to open files. This started happening about a month or so ago after a recent update. Premiere Pro is also a bit laggy. Adobe, please... less updates, better usability.

MSI-Creator15
Processor 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz 2.30 GHz
Installed RAM 64.0 GB (63.7 GB usable)
Device ID D5E1489D-36D7-45DF-A7CB-1BD126BBBBC2
Product ID 00330-80000-00000-AA104
System type 64-bit operating system, x64-based processor
nVidia RTX 3080 GPU

Anshul_Saini

Community Manager

Hi @Boqueron.1969,

We are sorry to hear about your experience & delayed response. Would you mind trying the steps suggested in this helpx article (https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance.html) and let us know how it goes?

Also, please confirm if you are working with the power adapter plugged in or on a battery and if the laptop chassis is warm to the touch & performance mode is checked in Windows power options or not?

Looking forward to your response.

Thanks & Regards,

Anshul Saini

P

paulosilvano

Participant

The problem for me was Win 11.. For some reason all adobe applications were very VERY laggy (I use a lot of Illustrator, Photoshop and Premiere Pro)... Premiere Pro was actually unusable..had a lot of Green Screens (just like the blue screen but the problem was related to the GPU (Nvidia RTX 2060) instead of RAM).

So I went back to Win 10 and now everything is working fine.

W

wnwka

Inspiring

Same issues, no solution. And yet, they have the guts to increase the price. #wild

Monika Gause

Community Expert

Please contact Customer Care and have them check out your system: https://helpx.adobe.com/contact.html

Srishti Bali

Community Manager

Hi all,

We understand how frustrating performance issues are. We have consolidated the most popular solutions that help fix these issues. Please check this help article for more details.

If you still need help, feel free to reach out. We'd be happy to help.

Regards,

Srishti

C

Curtiss22982137hd2c

Participating Frequently

Thanks for your help, but I've already tried these solutions before posting here. I've been having this problem for a while, on two different computers, and I keep hoping with each update the "copy and paste" issues are resolve but that is never the case.

Any help you can give will greatly be appreciated

Thanks!

C

Curtiss22982137hd2c

Participating Frequently

Thank you Sarthi at Adobe! We found there was a conflict with a plugin. I use the plugin at home with no issues, but on my work computer, it's a different story.

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