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ektrontek
Known Participant
April 23, 2019
Question

Slow performance on Windows 10-64 Bit(64 bit Illustrator application is lagging, however, 32-bit works fine)

  • April 23, 2019
  • 2 replies
  • 3003 views

Dear all,

What's the difference when we install adobe app with 64 or 32 bit in win10 64bit operating system? I found when I install adobe illustrator 64 bit in win10 64bit operating system, it will lag or slow. But when I install illustrator 32bit in the same computer , it's normal.

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    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 23, 2019

    64 bit should start and run faster, your experience not withstanding.

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    April 26, 2019

    Hi there,

    As mentioned by Keith, the 64-bit application should definitely run better than 32-bit, however, if that's not the case on your system then there is definitely something wrong.

    Here are a few steps which you can try to improve the Illustrator performance: Improve Illustrator performance on Windows.

    If that doesn't help, please reach us at Contact Customer Care for a live troubleshooting session. This way we will be able to troubleshoot directly on your machine.

    Regards,

    Srishti

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    April 23, 2019

    Moving this discussion to the Illustrator forum.

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