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Hazlip Creative
Inspiring
October 9, 2024
Question

Slow response times when placing image from Bridge - Illustrator on macOS 13.6.3

I'm experiencing extremely slow response times when placing an image in Ai from Bridge. When I go to Bridge, select an image, and go to File>Place in Illustrator, it takes 20 to 30 minutes before Ai becomes responsive again. Placing the same image from the CC Library or from within Ai (using File>Place) is normal. Here's what happens... Mac OS I have Ai running on a separate workspace as Bridge In Bridge I select the asset and go to File>Place in Illustrator The Ai icon bounces and I hear an error ping from the OS. Some Ai tool bars and paletts appear on the Bridge workspace screen, but the OS does not switch workspaces. I manually switch to the Ai workspace and the graphic appears on screen with a bounding box but Ai stopps responding for about 20 minutes or more. The system itself continues to respond. I can switch workspaces or launch and use other apps. Mac OS Ventura 13.6.3 4.2 GHz Quad-Core Intel i7 Radeon Pro 580 8 GB 32 GB 2400 MHz DDR4 3.12TB internal drive with only 130 GB available (could this be the problem?) P.S. I know CC Libraries are the way to go now, but I'm moving away from using Libraries since they count against my CC storage, and I've found that they are not as reliable when editing or updating an asset. They also take up more hard drive space since most of the assets in my libraries are also in other folders. I'm going back to the old-school workflow using Bridge to manage local graphic assets and images.
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1 commentaire

Anubhav M
Community Manager
Community Manager
October 10, 2024

Hello @Hazlip Creative,

Sorry to hear about your experience. Would you mind confirming if Illustrator behaves this way with all files? Also try updating the macOS and the Creative Cloud apps, and purging Bridge's cache (https://adobe.ly/3ZZTLSv) and share your observations


Looking forward to hearing from you.

 

Anubhav

Hazlip Creative
Inspiring
November 4, 2024

Hello again Anubhav, sorry for the delay, it took me a while to make time to troubleshoot this issue. I tried clearing the Bridge cache and I also recently updated Ai, CC, and Br to the latest releases. The same problem presists.

 

See system specs in aboe post,

Ai 29.0.1

Br 14.1.3.304

Hazlip Creative
Inspiring
November 20, 2024

Hello @Hazlip Creative,

I'm sorry to hear the suggestions did not help. Would you mind sharing a screen recording of your entire workflow, including the problem, so I can check this with the team?

Looking forward to hearing from you.

 

Anubhav


Hi Anubhav, I sent you a link to the video in a private message since there is work-related information visable on my desktop in the recording. Let me know if you or the team can come up with anything. I know my system is older, but it seems like it's taking unusually long to place a graphic. In the video, the image doesn't appear in Ai until I try to zoom out. I don't know if that's just coincidence or if it's a redraw issue. Even after the image appears in Ai, the artboard space remains unresponsive even though the menu items are active so Ai is still responding... it's just not letting me do anything on the artboard. I can't select/de-select the image, pan or zoom. It only took a short time in this video, but I've experienced this issue for 20 minutes or longer before.