Inspiring

Answered

Smart Guides are not working on any version past 26.5

Forum|Forum|2 years ago
December 18, 2023
3 replies
923 views

I updated again today and ran in to a persistent issue where anything past version 26.5, my smart guides don't show up and I don't snap to anything. Last I contacted support I was told to stay on 26 and notnuse 27, but now with 28 out I'd really like to update and use new features and use the same versions as all my peers.

I have checked CTRL+U. I've changed the point settings in prefs to see if that helps. I've done the appdata > renaname to old, and resintall actions. Nothing.

Why am I paying for a subscription if I have to keep using a 2 version old install?

This topic has been closed for replies.

Correct answer Bryce Farlow

I figured it out.

Adobe help had me make a new computer profile and try it there and it worked... so something on my user profile was messing it up.
"Enhance pointer precision" was off. Turned it back on and now Smart Guides work.
I'd love for that to NOT be the case....

B

Bryce FarlowAuthorCorrect answer

Inspiring

I figured it out.

Adobe help had me make a new computer profile and try it there and it worked... so something on my user profile was messing it up.
"Enhance pointer precision" was off. Turned it back on and now Smart Guides work.
I'd love for that to NOT be the case....

dijonaise

Known Participant

What do you mean by "computer profile". Are you trying to say user login account? Please elaborate. Thanks!

Monika Gause

Community Expert

Is snap to grid turned on?

Are you using any third party plugins?

B

Bryce FarlowAuthor

Inspiring

I've tried every combo of Snapping to no avail.
I did plugins but have uninstalled them since and also have a computer that never had them that is presenting the same issues.
It's happening on 4 separate machines, by the way.

Monika Gause

Community Expert

you probably need to have Customer Care investigate this.

https://helpx.adobe.com/contact.html

Mike_Gondek10189183

Community Expert

What OS version are you using?

Reset your prefs.

B

Bryce FarlowAuthor

Inspiring

Windows 11.
I've reset prefs. Uninstalled and reinstalled both AI and the entire suite.
I made a new discovery: if I hit CTRL or ALT a bunch then they show up for a second.

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