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Emac_trademark
Emac_trademark
Inspiring
August 23, 2023
Question

Smart Guides in 27.8.1 not working correctly

  • August 23, 2023
  • 2 replies
  • 4217 views

I have Smart Guides enabled with a tolerance of 2pts, snap to point & snap to glyph are on and all the alignment settings are on in preferences.  Same settings I've had for years, nothing has changed.  But this version, 27.8.1 seems to have disabled some functionality on smart guides.

 

The smart guides appear and function correctly when I'm moving / altering invidual points, making shapes from existing lines and things of this nature.  BUT...when I grab any side of a bounding box of an EXISTING shape and try to resize it to another shape in hopes of snapping the ends together for alignment, like a rectangle with another rectangle, I can not get the smart guides to work no matter what "snap to..." combo I have on or off, tried them all.

 

I attached a screen record and a couple of screen shots to show what I mean.

 

I feel like this is a bug as it was working just fine in 27.5, which is what I recently updated from.  Any suggestions?

This topic has been closed for replies.

2 replies

B
Bryce Farlow
Inspiring
December 18, 2023

I had, and am still having, this same issue. 
I was told by Adobe support to keep using v26 til 28 came out... Well, here we are. Happens on 28, too.

Has anyone here had any results?

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
December 19, 2023

Hello @Bryce Farlow,

Sorry to hear about your experience.

Would you mind trying to manually reset Illustrator's preferences and checking if it helps:

 

For macOS

• Close all Adobe applications.

• Go to the following locations

• ~/Library/Caches

• ~/Library/Application Support/Adobe

• ~/Library/Preferences

• Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 28 Settings.old

• Launch Illustrator from the Creative Cloud.

 

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

 

For Windows

- Close all Adobe applications.

- Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe

- Rename Adobe Illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 28 Settings.old

- Relaunch Illustrator from Creative Cloud

 

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.


If the problem persists, kindly share more details, like the exact version of the OS, your workflow details, a sample file (https://adobe.ly/3RCrbku), and a screen recording of the problem (https://adobe.ly/481hnaz), so we can investigate this further?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

B
Bryce Farlow
Inspiring
December 19, 2023

I have done this. Many times. I've been on this issue for a while. 

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
September 5, 2023

Hello @Emac_trademark,

 

Sorry for the delayed response. We understand that having Smart Guides not working properly when working in Illustrator can be a frustrating experience. I tried replicating this behavior on my end but could not do so. Would you mind checking if Illustrator also behaves this way with other files? If yes, kindly try to manually reset Illustrator's preferences and let us know if it helps:

 

For macOS

• Close all Adobe applications.

• Go to the following locations

• ~/Library/Caches

• ~/Library/Application Support/Adobe

• ~/Library/Preferences

• Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 27 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 27 Settings.old

• Launch Illustrator from the Creative Cloud.

 

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

 

For Windows

- Close all Adobe applications.

- Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe

- Rename Adobe Illustrator and Adobe Illustrator 27 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 27 Settings.old

- Relaunch Illustrator from Creative Cloud

 

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

Emac_trademark
Emac_trademarkAuthor
Inspiring
September 6, 2023

This problem happens in all Illustrator files I work on.  Did you watch the screen video I made?  It was a new file making basic shapes.  Please try zooming in to different levels of view while trying to replicate this problem.

 

I'm not resetting all my preferences, this is ALWAYS the Adobe copy and paste response when you all can't replicate the problem, this solution has NEVER ONCE worked for any problem I've had in the past.  What is the point of resetting preferences if I'm just going to put them all back in anyway?

 

More than likely, as usual, I will have to wait until Adobe releases another version that will either by chance or by silent design fix this problem.

Emac_trademark
Emac_trademarkAuthor
Inspiring
September 8, 2023

Yes you have the correct settings thanks for sharing. Looks like your smart guides got turned off after a few seconds in as if CTRL U was hit. I do not think that is the case and something is corrupting this in either your prefs or OS,

 

The preferences can become corrupted so you should do this if you want to resolve the issue, and this is quicker than doing a cleaner to properly uninstall and then installing again. If you reset your prefs the most important setting to turn back on is scale strokes & effects. Those of us who produce artwork that goes to final print know the importance of this. 

 

PREFS  RESET WIN (thorough)

Quit Illustrator

Press Win+R -> appdata -> Roaming -> Adobe -> rename folder "Adobe Illustrator XX Settings"  to anything else like "Adobe Illustrator XX Settings_old"


OK, so I did the renaming of these folders to _old:

 

Adobe Illustrator 27 Settings

Adobe Illustrator Library 27 Settings

AIRobin 27.8.1 Settings

 

The problem did seem to go away when I reopened illustrator and tried the smart guides.  I concede.

 

So...how do I find the corrupt file in the settings folders so I don't have to reset up my ENTIRE customization again?

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