Inspiring

Question

Smart Guides in 27.8.1 not working correctly

Forum|Forum|2 years ago
August 23, 2023
2 replies
4212 views

I have Smart Guides enabled with a tolerance of 2pts, snap to point & snap to glyph are on and all the alignment settings are on in preferences. Same settings I've had for years, nothing has changed. But this version, 27.8.1 seems to have disabled some functionality on smart guides.

The smart guides appear and function correctly when I'm moving / altering invidual points, making shapes from existing lines and things of this nature. BUT...when I grab any side of a bounding box of an EXISTING shape and try to resize it to another shape in hopes of snapping the ends together for alignment, like a rectangle with another rectangle, I can not get the smart guides to work no matter what "snap to..." combo I have on or off, tried them all.

I attached a screen record and a couple of screen shots to show what I mean.

I feel like this is a bug as it was working just fine in 27.5, which is what I recently updated from. Any suggestions?

Smart_Guide_Functionality.zip

This topic has been closed for replies.

B

Bryce Farlow

Inspiring

I had, and am still having, this same issue.
I was told by Adobe support to keep using v26 til 28 came out... Well, here we are. Happens on 28, too.

Has anyone here had any results?

Anubhav M

Community Manager

Hello @Bryce Farlow,

Sorry to hear about your experience.

Would you mind trying to manually reset Illustrator's preferences and checking if it helps:

For macOS

• Close all Adobe applications.

• Go to the following locations

• ~/Library/Caches

• ~/Library/Application Support/Adobe

• ~/Library/Preferences

• Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 28 Settings.old

• Launch Illustrator from the Creative Cloud.

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

For Windows

- Close all Adobe applications.

- Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe

- Rename Adobe Illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 28 Settings.old

- Relaunch Illustrator from Creative Cloud

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

If the problem persists, kindly share more details, like the exact version of the OS, your workflow details, a sample file (https://adobe.ly/3RCrbku), and a screen recording of the problem (https://adobe.ly/481hnaz), so we can investigate this further?

Looking forward to hearing from you.

Thanks,

Anubhav

M

MetaDavis

Participant

Correct. It started for me with v27.
I wish Adobe would remedy this.

And stop wasting time on AI Generate. Make sure, instead that the fundamental elements of the software continue to work!

Anubhav M

Community Manager

Hello @Emac_trademark,

Sorry for the delayed response. We understand that having Smart Guides not working properly when working in Illustrator can be a frustrating experience. I tried replicating this behavior on my end but could not do so. Would you mind checking if Illustrator also behaves this way with other files? If yes, kindly try to manually reset Illustrator's preferences and let us know if it helps:

For macOS

• Close all Adobe applications.

• Go to the following locations

• ~/Library/Caches

• ~/Library/Application Support/Adobe

• ~/Library/Preferences

• Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 27 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 27 Settings.old

• Launch Illustrator from the Creative Cloud.

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

For Windows

- Close all Adobe applications.

- Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe

- Rename Adobe Illustrator and Adobe Illustrator 27 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 27 Settings.old

- Relaunch Illustrator from Creative Cloud

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

Looking forward to hearing from you.

Thanks,

Anubhav

Emac_trademarkAuthor

Inspiring

This problem happens in all Illustrator files I work on. Did you watch the screen video I made? It was a new file making basic shapes. Please try zooming in to different levels of view while trying to replicate this problem.

I'm not resetting all my preferences, this is ALWAYS the Adobe copy and paste response when you all can't replicate the problem, this solution has NEVER ONCE worked for any problem I've had in the past. What is the point of resetting preferences if I'm just going to put them all back in anyway?

More than likely, as usual, I will have to wait until Adobe releases another version that will either by chance or by silent design fix this problem.

Anubhav M

Community Manager

Hello @Emac_trademark,

Thanks for sharing the details. Would you mind trying to only turn on the "Snap to Point" option and switching to CPU view and checking if it helps?

Looking forward to hearing from you.

Thanks,

Anubhav

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