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raedcabello
raedcabello
Participant
January 22, 2017
Question

Smooth scrolling in Illustrator

  • January 22, 2017
  • 3 replies
  • 6019 views

Hello,

I recently downloaded the latest version of Illustrator and I love the new features but I noticed the scrolling has

become choppy and jittery. It's not smooth anymore. Before i could swipe down with my finger and depending how much velocity

i put into the magic mouse it scroll smoothly and stop gradually. I'm using last years Macbook pro model with the latest OS install (Sierra)

and a magic mouse as mentioned.

It's some what preventing me from working more efficiently since the pages i design can be long and i tend to use many artboards or keep stuff of the artboard

for potential later use. Just wondering if anyone has run into this issue and if there's a setting i need to turn off or on. All the help would be appreciated.

      3 replies

      M
      michael47921618
      Participant
      November 27, 2017

      @Adobe:

      I can't believe this! After being kind of annoyed by Affinity Designer, I just decided to put down a lot of money for this subscription and now Illustrator insults me with this terribly choppy scrolling and zooming. It's 2017, not 2007, how about you fix your friggin programs?!?!

      Very angry right now, I can't believe I got tricked into believing Adobe is able to do quality software these days.

        Monika Gause
        Community Expert
        Monika GauseCommunity Expert
        Community Expert
        November 27, 2017

        michael47921618  schrieb

        @Adobe:

        I can't believe this! After being kind of annoyed by Affinity Designer, I just decided to put down a lot of money for this subscription and now Illustrator insults me with this terribly choppy scrolling and zooming.

        Please contact Cutomer Care:

        Contact Customer Care

        They can log into your system to try and locate the issue.

        A
        Anonymous
        January 24, 2017

        I'm having the exact same issue. It feels like I'm going crazy – (was I ever able to "inertial scroll" in Illy? I think so yes.) But like you scrolling just hard stops as soon as my fingers "release" both on my Magic Mouse and my built in trackpad, even after multiple reboots.

        The difference is that I'm still on El Capitan 10.11.6, so it doesn't seem to be exclusively a Sierra issue. I noticed it after updating Illustrator to 21.0.2 (the latest 2017 version), so I reverted to 21.0.1 but the issue persists... so now I have no idea. It's hard to say if the issue is on Apple's side or Adobe's, but I'm leaning Adobe, since there haven't been any system updates for El Cap for a while.

        This is incredibly frustrating though, I hope it gets resolved in 21.0.3 or something.

        EDIT - Solved! (ish)

        Reverting back to 21.0.0 (the very first 2017 release) seemed to solve the issue for me. (Had that not worked, I would have tried resetting Illustrator Preferences – hold Cmd+Option+Shift while launching – loses all settings but possibly worth it. Got that advice from this adobe thread) So try one of those steps if you can - hopefully 21.0.0 is stable on macOS Sierra, but I don't have a Sierra machine to test it with.

        Specs:

        MacBook Pro Mid-2012

        2.6gHz i7  |  16gb RAM   |  gt650m 1gb

          D
          dmitry_orbital
          Participant
          December 25, 2017

          For me, Creative Cloud doesn't offer option to install Illustrator v21.0.0 via previous versions dialog.

          For available versions, situation with smooth scroll is as follows:

          Illustrator 2018 22.0.1 - FAIL

          Illustrator 2018 22.0.0 - FAIL

          Illustrator 2017 21.1.0 - FAIL

          Illustrator 2017 21.0.0 - Not Available in Creative Cloud

          Illustrator 2015 20.1.0 - WORKS

          Configuration:

          Macbook Air late 2012 OSX El Capitan 10.11.4

          Will try to update to some Sierra later.

          Monika Gause
          Community Expert
          Monika GauseCommunity Expert
          Community Expert
          January 22, 2017

          Apple has made changes to their swipes and the behaviour of the Magic Mouse. See explanation here: Sierra Magic Mouse Scrolling / Zoom Issue

          Since the forums here are 90% not Adobe (or Apple) staff, we are not able to check who's to blame. We just have an outside view.

          Can you try and connect a different mouse to see if that works?

          raedcabello
          raedcabelloAuthor
          Participant
          January 22, 2017

          It does feel like a OS issue; however a few colleagues of mine also updated and they can't replicate the issue.

          Same laptop, same mouse, and same OS.

          The trackpad is the same way too. If I give it a good swipe to scroll down some it stops immediately - no continues scrolling while coming to a gradual stop.

          So bizarre. I appreciate the response Hopefully someone else runs into the issue or it's resolved soon through an update.

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