Snapping not working correctly sometimes in a same file in Illustrator

[danezeq]

Snapping sometimes just doesn't work, while in other areas in the same file it works.

what can be the reasons for that?

https://vimeo.com/586260376

{Renamed by MOD}

[Eugenio.NYC]

Hi, check the snap options in your view manu and also if you have smart guides

LMK

E

[danezeq]

The thing is snapping work on some areas in the file whereas its not working on other areas.

[Eugenio.NYC]

In your video, the black rectangle, do you have a big stroke by any chance? because is not showing the smart guides

[danezeq]

no.

if i click on the black element, i can see the blue thin lines with the white square (is that the "smart guides"?)

[danezeq]

Okay here is the file. the issue occurs on artboard 2 only. in artboard 1 snaping works perfectly.

https://e.pcloud.link/publink/show?code=XZtUl0ZVmk4QplGFUbTcpjgjXIXO5zhfySX

[Anshul_Saini]

Hi there,

Sorry about the trouble. I checked your file, and snapping is working on both the artboard. I would request you the share a few more details like:

• Version of Illustrator
• Is the issue related to a specific document?
• When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
• Does toggling "Snap to Pixel) from the View menu help resolve the issue?
• Does resetting Illustrator Preferences ( https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
  Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Also, in addition to the suggestion shared by @Eugenio.NYC, you may try running the app in Safe Mode and let us know how it goes.

We will be looking forward to your response.

Thanks & Regards,
Anshul Saini