Software crashes when opening PDFs in latest update on Illustrator (Puffin)

Forum|Forum|4 years ago
November 22, 2021
2 replies
1375 views

Appreciate if any fix can be suggested as it was all working well before the update.

Thank you!!

This topic has been closed for replies.

Anshul_Saini

Community Manager

Hi there,

Sorry to hear about your experience. I would request you to share some sample PDF files with us, and we'll check them at our end. Also, could you please confirm the OS & the exact version of Illustrator installed on the device on which it is working and the one on which it is crashing? Additionally, please submit the crash report by following the steps suggested here (https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html).
While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.

We'll be looking forward to your response.

Regards,

Anshul Saini

N

Nikki5E31Author

Participating Frequently

N

Nikki5E31Author

Participating Frequently

Thanks for sharing the files. I was able to open them all in v25.4.2, v26.0.1 & Prerelease v26.0.2 without any issues.

I would request you to install the Prerelease version as mentioned above by me and let me know how it goes after installing it.

Regards,

Anshul Saini

Hi Anshul,

I will try Prerelease version in my home pc. but I thought to continue using Adobe v25.4.2 in my computer as the importing PDF issue got sorted automatically. No more end task or screen freeze. I didn't attempt to fix anything after my last post to you but continued to switch between computers that had the two versions whenever I got stuck,

but now it appears the software sorted the issue itself for me. Now I can open any PDF I receive in Illustrator v25.4.2. I'm not attempting to trial the Prerelease version in my work computer as I don't want to experience the past issue.

Thank you so much for all your help!!