Solid and dotted blue line boxes around art

Forum|Forum|5 years ago
September 11, 2020
10 replies
4685 views

Since upgrading to 2020 a solid blue box and dotted box surrounds my art. I cannot select it or turn it off. Highly annoying while trying to work on files to have this in the way. How to I get rid of these boxes!

How to

Correct answer trish30067644b1pu

I know this was posted years ago but I had the same issue and found the problem. I have an ESKO plugin. I went to window<ESKO<TrimBox and Media Box it brings up that panel and you can set it to none. That made the box go away for me. Figured I would post for anyone needing a solution. The vendor must have that plugin for setting artwork bounds.

T

trish30067644b1puCorrect answer

Participant

I know this was posted years ago but I had the same issue and found the problem. I have an ESKO plugin. I went to window<ESKO<TrimBox and Media Box it brings up that panel and you can set it to none. That made the box go away for me. Figured I would post for anyone needing a solution. The vendor must have that plugin for setting artwork bounds.

G

GavinEllis

Participant

trish30067644b1pu

Thank you so much for this, been banging my head against a wall for hours trying to sort this, my designer ocd head hated not being able to remove these unnecessary boxes. Bonus found a coll helpful plugin too, thanks again Gav

Kurt Gold

Community Expert

No, Bill, at the moment I have no plugins installed, neither proper ones nor not so proper ones.

M

Misty5FC2

Participant

It IS an Esko plugin selection. Drop down menu from Window > select ESKO > Trim and Media Box.
You can adjust the size of this box here.

Kurt Gold

Community Expert

Which file formats do you receive from your clients?

Native Illustrator files (created in Illustrator)? Or some other obscure files and perhaps unreliable .ai file formats created from some unknown applications?

beverleyh68737695Author

Known Participant

native ai files are being sent. These are coming from ad agencies.

Kurt Gold

Community Expert

Well, rather hard to tell.

By the way, what happens if you create a new (blank) document? Are the blue lines always there?

beverleyh68737695Author

Known Participant

The blue lines do not appear in a new document. Only documents sent to me from the client(s). Which is why I am wondering if it's a version issue.

Bill Silbert

Community Expert

Then it seems possible that your client is using a third party plug-in that would not display properly on your machine. The fact that the lines don't show up for Kurt may mean that he has the proper plug-in.

Kurt Gold

Community Expert

At the moment I cannot provide a solution, but just to inform you: In your sample file I don't see the blue lines as per your screenshot above.

I'm almost sure that other participants won't see it as well. Hmh.

beverleyh68737695Author

Known Participant

Could it be the way I have preferences set up? I have gone through all pref settings and don't see anything out of line. Could it be an upgrade bug? 2019 vs 2020?

Very frustrating...