Participant

Question

Solved the Illustrator CS3 Crash Error upon saving file on my OS.

Forum|Forum|18 years ago
May 9, 2007
31 replies
35993 views

I was unable to save any Illustrator file. Upon saving a file Illustrator CS3 crashed and an error message would pop up and windows error reporting service would be launched to report the error and close Illustrator.exe.

Until i found out that i had the "Print Spooler Service" set to manual. I always start this service manually when need to print things. So, when i started this service and did a print from MS Word, and latter on thought to give Adobe Illustrator another try, i created an illustration and click on save and WOW it saved my file without any crashes.

To test this worked fully, i opened an older version .ai file and did some changes and used the save and save as command, both worked.

I am relieved now.

Espart

This topic has been closed for replies.

E

earthcub

Participant

If you made it this far on the thread and the problem persists, I have yet another solution.

I tried all of the above and nothing worked. Adobe should be ashamed for the QA done on this product. <waving finger>

I actually believe that it's the PDF option that's the true source of the problem based on all the threads I've read about this saving error.

Solution:

File > Save As > 'new file name'.ai

Click the Save button

This will take you to the options screen.

UNCHECK Create PDF Compatible File

If you never need to open your Illustrator file in Adobe Acrobat or InDesign, you don't need to have this option checked. Your filed should save in less than 10 seconds.

=sean

A

Anonymous

Thanks earthcub. This fixed my problem ("An unknown error has occurred" in Vista)

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urinal-fS6nU9

Participant

THIS WORKED FOR ME THANKS!!!!!

I almost gave up after days of searching, read so many threads, tried so many things. But I gave this a try (I'm on Leopard, CS3):

Openend System Preferences, Print & Fax, and the pdf printer was paused, there was a document in there. I deleted the document, hit || again, so pdf printer was "idle", and voila, AI started again.

Now that's f*cked up, but I'm happy Illustrator is starting up again!!!!

A

alexdenipaul

Participant

My Adobe CS4 apps were working fine the day I did the clean install... I save most of my work to an external drive that is attached via USB.

Later that day, I made some folders on my external drive shared via SMB to my AppleTV with Boxee setup.

I didn't know that SMB sharing might be an issue with the crashes. After I turned SMB sharing back on after the clean install, all of my CS4 apps started crashing again.

I then did a Google search and found this was a known issue and that it might involve SMB drives vps hosting... I was never saving to the drive across SMB, but the drive itself was shared via SMB. I tried turning off SMB sharing, but the apps still crash with SMB sharing turned off.

Then I tried saving to my local hard drive, but still it crashes nonstop. I have this issue with Photoshop, Illustrator and InDesign.

After updating to 10.6.1, there was no change. Apps still crash as much or more than ever.

K

kinnis

Participant

Oh man, this just saved my day. almost went insane. All is good now, thanks to this advice!

_

_terry_arends_

Participant

I did everything you all suggested... Nothing worked. So I after another uninstall then install with anti virus off, and restarted with no startup items on. Still no luck.

So I searched for agm.dll and found 2 one old and one new.
I deleted the old one and everything works great now.
(Printer set to .pdf and Version Cue unchecked under pref.)
Windows XP & ill CS3
Thanks everyone for the help.

_

_Noone_Athome_

Participant

I found that the problem occurs when, if you've made changes to a document which was previously saved on another computer, the last printer which the document was printed on before being saved on that other computer, isn't present.

i.e.
Edited AI document on computer 1
Printed from computer 1 to printer 1
Document saved on computer 1
Opened on computer 2
Edited on computer 2
Tried to save on computer 2 (where printer 1 is not available)
=> crashes

I tried the print spooler and default printer changes above, but in this case they didn't fix it, since the document presumably contained metadata about "printer 1" which caused it to try to connect to it (and crash) every time I tried to save the document.

In the end, what seemed to solve it (temporarily at least - enough to allow me to get the work done and not waste any more time) was to create a new document and copy everything (inc guides etc) from the old document, paste into the new document and save it, thus presumably not including any printer metadata in the file. So far, at least, that has worked. But this is, frankly a ridiculous problem.

_

_vladimir_djurdjevic_

Participant

I just solved the same problem. It seems that print spooler service must be enabled,or else illustrator cs3 crashes on save. Which means that you need to set spooler service startup type to automatic.
And it works like a charm.

_

_elisabete_oliveira_

Participant

:s Nothing of this works on my Illustrator CS3

I had the same problem with freehand and indesign, but with them this works...
Only with the Illustrator it's not working...

Can you help me?

T

tomasio

Participating Frequently

um.. is this some kind of joke? I shall change my default printer so that I have to select it manually every time I am printing just that Illustrator does not crash upon quitting?!

Instead I would suggest that Adobe fixs this asap.

H

Harron_K_Appleman

Inspiring

>I can't access the print dialog box from Illustrator (most likely because I have no printer installed on my laptop?). So I can't go in and change to AdobePDF.

Change your Windows default printer to Adobe PDF. In XP and earlier, this is done via Control Panel | Printers and Faxes. I don't know how it's done in Vista.

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