Some shortcuts lost.

[KONT3KST]

My Illustrator CC2018 just lost some shortcuts like "show all" or "unlock all" for example, any body know how to fix?
thank you.

[Bill Silbert · Accepted solution]

If you're talking about the keyboard shortcuts for those not working then it could be that another program or even an operating system function like the Mac OS Mission Control is using the same shortcuts and are overriding Illustrator. Try opening only Illustrator and see if the keyboard commands work. Also to test if the commands are used for the OS try using them when no programs are open and see what happens.

If you're saying though that the actual commands have disappeared from the Object Menu then I would suggest resetting your preferences back to default and see if they reappear.

To reset preferences:

For Macintosh Users: With Illustrator closed launch a Finder Window in column view and click on your home folder. With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the folder called Preferences and within it find the following two files and delete them: “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and “com.adobe.Illustrator.plist”. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users:

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works then great but if it doesn’t you may have to manually delete them.

On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings (you may be able to skip the previous steps with Windows 10). Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language> for any versions that you have. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create  new preference files and the program will be at its default settings.

After you’ve reset up the program (make sure that no document window is open) to your liking, it is a really good idea to create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

[KONT3KST]

Hi, Bill. i've tried both way you suggest (no same shortcuts and are overriding and done all those step in Library) but my ai's shortcut which are "unlock all (option+command+2)" and "show all (option+command+3)" still not working.

[Bill Silbert]

If you've determined that no other program on your machine is using those commands and you've trashed preferences then it might be necessary to uninstall Illustrator using the option found in the pull down menu to the right of the app (there's a little "V" to the right of the app—click on it to access the pull-down menu) in the Creative Cloud desktop app. Then reinstall it (making sure not to import old preferences in the advanced options that will appear during the install—and making sure that you trash any preferences in the library preference folder) using the desktop app again. When you open this fresh version of Illustrator hopefully all will be well. If not then you might have to contact customer support for more technical help.